ANYTHING to sell sell sell. Sell one more. Sell two more. sell sell sell.
Verizon should be ashamed! But they are so arrogant and proud.
Posts: 2
Joined: Sat Sep 19, 2015 4:22 pm
Post Sat Sep 19, 2015 5:09 pm
SCREWED AGAIN
This is my second run in with Verizon so I don't expect any sympathy. I should have learned what predators Verizon are after the first time.
I took a single flip phone and upgraded to two new smart phones. The billing should have been $30.00 for data plus $20.00 for each line access giving me a basic total of $70.00 before taxes/fees. Instead I'm being billed $40.00 each for line access which over the course of a two year contract will be an extra $960.00. When I called to question this I was told I could have avoided the extra $40.00 a month by doing a device payment plan. I countered that I didn't choose this plan it was what their online sales rep hooked me up with it. I still don't know why he did it because I very specifically said that I was looking for the most economical plan because we are not data users away from home and we use phones to call people.
Their solution to the problem was that I would have to return the two phones and then rebuy them under a different contract, (I'm not making this up) however they have a 14 day return policy and both phones missed that window, one by two days and one by a week so I would have to buy out the contact. After speaking to four different people, the last claiming to be a supervisor, I was told that no one has the authority to override or make exceptions. I was assured that the sales rep would definitely receive some remedial training though. I came to this site hoping to find some method of recourse and maybe I did. If I gain anything with the 'special'
phone number I'll repost.