I retired as an Executive Director on 03/29/13. I couldn't wait to go after almost 40 years. I have seen the company go down hill so far so fast. Basically, if something was 65% correct it was close enough, Customer Service ? Forget about it. Just make your numbers (cheat if you have to, nobody really looked at how you derived them as long as the PowerPoint looked pretty), say everything is great and getting better, play the game by AT&T's unwritten "rules" and you can go far in this company. Of course, I don't know how you can look yourself in the mirror in the morning, but hey, just follow what Dallas wants this week and keep being positive, polite & professional and you will go far.
Much happier now in my own private business where I am actually adding value and where I don't have to listen to the corporate BS anymore. To those who are left, please accept my sincerest best wishes an my hope that things will work out for you. Prepare your exit strategy like I did and you will be fine, there absolutely is life after AT&T