Thread regarding Wells Fargo & Co. layoffs

I was hired as a part time teller, set schedule, 20hours, 20 years ago, with First Union. Now, hells Fargo wants me to be "accountable", for 6 days a week, but not a second over 20 hours. So, going forward, any appointments or plans must be entered into the team calendar, even if it's months away. This comes out of my PTO bank, as we only have 2-3 tellers working at any given time. I get half the PTO hours, as well as part time pay, but have to be on call, or available as they put it, for six days. The district manager thinks we are overstaffed.... after losing half our tellers. They refuse to give me more hours, but I owe the rest of my life to them, now..... with no more set schedule. I was not hired as a rover, to cover shortage, due to vacation or call outs, etc. This doesn't seem legal.

If you think it is bad at the branch, take a look at the call centers. We are in a 6x6 cube tied to a phone for 8 hours a day with every key stroke and word we say monitored and micro-managed. We have sales goals to meet whether it matches the calls we get or not. In the sales dept, we get transfers from customer service bankers who are constantly pushed by service managers to get the customers over to sales. And they are severely reprimanded for not having enough warm transfers to sales. What this leads to is customers being brought over to my phone line who have no idea why they're being transferred to the sales department. The customer service bankers have gotten very good at this graft that it to the point of if the customer is elderly, or very young, or has a language barrier, mental handicap, or any other deficiency, they are easy marks and are getting transferred over to sales. This is an abhorrent business practice, and no matter how many times we complain about this, we are told to shut up and take the call. We use to be able to place feedback in on these transfers, but wells fargo does not written records so they took the feedback tool away...it is all about looking good to the auditors and not about fixing the problem! As long as WF keeps raking in the $$$!!!

All banks are the same here, Wells is no different - it's a bottom of the ladder position, and it is what it is...