Sprint is working to eliminate up to $2.5 billion in costs and some of that has resulted in layoffs. Nearly 2,000 job cuts will be at customer care centers nationwide, including in New Mexico, Tennessee, Texas and Virginia. The company said it is moving toward a more "self-serve and digital customer care model," so fewer calls will end up at its customer-care facilities, Boyd said.
5 replies (most recent on top)
Therefore reduce investment in US , will produce less jobs, What AT&T is trying to do in Chattanooga definitely has an impact on the rest of the nation—they want to put a stop to municipal broadband there. They want to bully other states and localities and prevent them from doing what Chattanooga has done—actually deliver world-class broadband, with no profit at all going to AT&T.
Moody’s retains its negative outlook on AT&T’s credit rating.
Last February, Moody's Investors Service downgraded AT&T's (NYSE:T) senior debt rating from A3 to Baa1. The ratings agency claimed that AT&T's $18.2 billion purchase of AWS-3 wireless spectrum licenses and its $49 billion acquisition of DirecTV would push its "leverage well beyond the 2.5x (Moody's adjusted) upper limit of AT&T's prior A3 rating". Moody's also declared that AT&T's "weak organic free cash flow" could "heighten credit risk" and that "the current level of dividends will prove to be unsustainable.
Last month, Moody's gave AT&T's new senior notes a Baa1 rating, but it maintained a negative ratings outlook, warning that the new offering would keep AT&T "near or slightly above the 3.0x limit" for a Baa1 rating. Moody's noted that while the DirecTV acquisition would "relieve some EBITDA pressure," "ongoing weakness in wireless revenues or a large asset purchase could place additional pressure on AT&T's ratings." Once again, it warned that AT&T had a "weak retained cash flow due to its high dividend".
Orlando is hiring customer service reps for the call center so, things must be getting better.
Layoffs started at DIRECTV owned call centers on Thursday.
There is no doubt AT&T and Verizon will do the same.