An official 'release' in response to the voice results emerged today. Apparently said results were tabulated in late December and Griffith has been meeting with an 'executive committee' to interpret the results. The tl;dr is;
-Associates want direction, purpose and distinction as to why Follett is going to survive.
-Associates want to know how they contribute
-Associates do not see innovation as prized. Apparently encouragement support and awards will change this perception/encourage innovation
-Associates do not feel management listens and must create a new environment. One can expect new metrics of success to be laid out soon.
-Associates want to grow.
Griffith cited 'the likelihood of difficult work ahead' and that '86% of team members [polled were] interested in seeing Follett succeed.'
where to start?
-Two full days were taken to meet with key leaders to define purpose as a company.
-at the end of February a 'leadership summit' will be convened with 200 'Follett leaders.'
I'm hoping to avoid snark at this point in starting a thread. I do not, however, feel that the results mentioned should come as a surprise.