Contractors Getting Hired
If you get a contractor you can be assured that they know much more and were only hired due to their technical skills. We applied to the job via something like Craigslist, passed a phone interview and went into a Staffing Agency where we had to take a basic networking test and interview for the position. After we prove we are worthy of being sent over to the actual company, they reveal it is the largest telecommunication provider in the world and must go there with a large group to take a harder test. In my group there were about 20 of us and only me and one other guy passed. If you passed that test you got to have real interview with a training manager. The easiest interview I’ve ever had. “You finished first on the test and passed it, we’ll be contacting you”.
You then start your training class, 5 weeks, 5 test, one week on the floor in “nesting” with hawks over you while you take live calls. You must pass them all or get dropped from the program. You then get placed on a team full of grandfathered in union employees with a manager who couldn’t pass a single test you took over the last month.
Sadly my class did lose a few along the way. Out of my nearly 2 years at this DSL provider I could easily say that training was by far the best part of the job. You got to learn a new companies system, have fun, make new friends and my trainer was the best. I later learned that the training managers are the only mangers in the call center who know anything about computers or networking. Shouts out to Bill, Stephen and Carlos!