How many Frontline workers yesterday in the face the outage were bitched at for metrics? Still should be pitching second number and new lines on quotes! Use this as an opportunity! Disgusting
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TheLayoff.com
Thread regarding Verizon Wireless layoffs
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Integrity can't exist in these conditions
How can we have integrity when you treat existing customers the way VZW treats them. The revenue reps make on an upgrade is 5 to 1 less than a "new line' so the reps try to manipulate the quota system to get more revenue by adding lines because the phone promos are better.The math works out(except for the 1st prorated bill) Reps have found many ways to walk existing customers because of existing metrics on the customers account also time constraints, why Stay with an upgrade csr for an hour while missed new lines walking in the door. Lastly, the quotas are high and arbitrary every month. So every month at least one rep gets a pip at the location. Also,the micromanaging will get you so angry how can you help a csr with that always hanging over your head.This will produce high turnover,thus is that the retail culture you're looking for? I don't think so.
@3tou+1tmZCxc1 is 100% right.
Jul 16 by Anonymous
8 replies (last Jul 30)
854 views | 10 reactions (+10/-0)
Post ID: @OP+1txyxf7h
+10
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There’s no integrity in the stores it has become a slamming pit to get new lines, because that’s the only way to get 80%+ to quota to avoid a pip that hangs over your head for 3mos . The reps tell renewals to do it online or thru telesales. It’s the company’s fault on what’s happening in the stores, it’s false growth with math manipulation with better phone deals for new lines. The difference between revenue made between new lines and renewals is 5 times. Customer retention lol! That’s means if your revenue goal for the month is $6000 , you would have to do 3,000 renewals to hit your revenue( if you didn’t have any phone adds that month) The company should change the payout for renewals , if not the turnover rate will be a revolving door
Jul 30 by 3 months under 80% and you’re a customer
3 reactions (+3/-0)
Post ID: @enec+1txyxf7h
+3
Integrity does not exist with 2nd Numbers
I have heard my peers tell customers that phones are hackable if Imei2 is open
Jul 21 by 2ndNumberChampion
5 reactions (+3/-2)
Post ID: @6inv+1txyxf7h
+1
It's unfortunate that every frontline sales person in the corporate stores does not read
and participate in this website. I believe they would open their eyes on how they are being bamboozled and taken advantage of under undue duress every month. It's incredible how the Sms and the ast mgrs don't do much if anything to help out with the sales. Isn't it interesting that the stores achieve +80% to quota while a couple of different reps don't achieve 80%?
Jul 18 by Verizon Retail mgmt culture what a mess!
7 reactions (+7/-0)
Post ID: @2xdd+1txyxf7h
+7
How can a company have any integrity when the commission structure has gone from behavioral(ast mgr observing that the reps are sales compliant)to revenue attainment( ast mgrs playing games and sports betting on their phones or hiding in the back) and cherry picking new lines from the queue and giving them to their rep friend's (mgmt corruption and commission fraud)within3 short years. This with the quota revenue being artificially high for the store volume of customers and being arbitrary for different months.Because of this I am trying to get out before December and the exaggerated goals for that month,for example last December 60+ gross adds ($800 commission) in the real world of any business that shows no integrity by the company for the frontline.
When is Floody Boy with his cr-ppy attitude going to step down?
No one cares what the district manager has to say about numbers !!!!!! He’s a corporate stooge ! Company “Yes” man . When you regurgitate the same message going on 6 years now and nothing changes then you are the problem!!! Maybe it’s a skill vs will thing huh ??
There’s no integrity in the stores it has become a slamming pit to get new lines, because that’s the only way to get 80%+ to quota to avoid a pip that hangs over your head for 3mos . The reps tell renewals to do it online or thru telesales. It’s the company’s fault on what’s happening in the stores, it’s false growth with math manipulation with better phone deals for new lines. The difference between revenue made between new lines and renewals is 5 times. Customer retention lol! That’s means if your revenue goal for the month is $6000 , you would have to do 3,000 renewals to hit your revenue( if you didn’t have any phone adds that month) The company should change the payout for renewals , if not the turnover rate for the frontline will be a revolving door
Yes,We had an employee in the back room shouting to all that could hear " This job su-ks" I'd be better off going back to bartending" After Mondays outage and the chaos that happened in the store.The ast mgr was cherry picking new lines to his friends or hiding in the back " doing inventory " The frontline has so many grievances I could write a book, with the quota and commission being archaic and artificially high. And penalizing the frontline for charge backs that are not their fault. Come on its 2024 not 2004!
Get a real job
/S