https://www.phonearena.com/news/former-t-mobile-rep-upset-with-shady-sales-tactics_id160109
4 replies (most recent on top)
I think someone else mentioned this elsewhere but leadership whipes their a-s with the Credo.
When they terminated all those people for slamming BI/VHI, they told all those people they broke the rules and put Big Red at risk. But do you think Verizon cancelled those lines of service they terminated all those people for?
Lmao you bet your a-s they didn't! They kept those lines active and keep the gravy train flowing.
*Holier than thee, not holier than me"
That would be called a company structure that doesn't have integrity. They have faltered so far from where they should be, and it is seen in the stock price. Another Hanzi Scheme.
How can we have integrity when you treat existing customers the way VZW treats them. The revenue reps make on an upgrade is 5 to 1 less than a "new line' so the reps try to manipulate the quota system to get more revenue by adding lines because the phone promos are better.The math works out(except for the 1st prorated bill) Reps have found many ways to walk existing customers because of existing metrics on the customers account also time constraints, why Stay with an upgrade csr for an hour while missed new lines walking in the door. Lastly, the quotas are high and arbitrary every month. So every month at least one rep gets a pip at the location. Also,the micromanaging will get you so angry how can you help a csr with that always hanging over your head.This will produce high turnover,thus is that the retail culture you're looking for? I don't think so.
But integrity is at the core of who we are, even if we don't hit metrics. Oh wait they fire us after missing 3 months of metrics in a row...great integrity verizon