Only a select few in tech are allowed to be decision makers, be true professionals in their field. This is all new hires/fresh blood (no one gets promoted).
The majority of everyone else in tech who's been with the company feel neglected. These are good people who work hard and continuously demonstrate full competency at their current jobs. Since WF doesn't promote, managers are afraid of not being able to replace their treasured people. The trap is set.
So we have really excited fresh blood getting their pay and making decisions and being introduced as someone who works remotely while the existing office worker bees are justifiably unmotivated as the bank has not given them anything to look forward to.
Difficult to delivery technology well and at a large scale when there is this severe of a dichotomy in the workforce.
It's all on WF to sell themselves as being a great place to work for everyone. People need to know what metrics to hit, what types of ways motivated employees can get recognized in order to stave off boredom and be given new roles, new challenges.
Until that is figured out, the technology in place today is a reflection of how the people behind it are being treated.