Thread regarding AT&T layoffs

SAFE agile is good only if applied correctly, unfortunately T insists on using it like waterfall process…..like fitting a square peg into a round hole….sigh, can’t teach old dogs with new tricks, and the coaches are not proactive to do it right…..VERY SAD

I was one who was forced to take SAFE training. The entire process is a joke, from their acronyms to pictures on the slides. Thousands of dollars wasted on it & SN. Thanks WC.

Service Now’s implementation of existing T applications is horrific. You need a pre-k education to use it; just click around on $h1t and act like you’re doing something useful, lol.

It’s an abomination when you don’t know how to use a website unless you were the one wrote it. Pure cr@p.

I would gladly revert to our in house built tool!

SN may have a high stock price now but eventually they will be found out. SN is a dishonest company.
I say that because they sold T a bunch of lies. They could never have replaced 100s of legacy systems that they knew nothing about.
You know it and they know it.

$$$$$$$$

Have you seen the price of their stock? They're laughing at us.
NOW: $764.74
T: $16.97

Thanks C suite.

Have you seen the price of their stock? They're laughing at us.
NOW: $764.74
T: $16.97

Thanks C suite.

liked servicenow but they decided to raise their prices and my company dumped them.

no surprise att pays their prices and doesn't execute - typical att

I’ve seen a few reviews regarding the Agile /Scrum Master program used to push down ServiceNow. Let me say that’s also an issue. Poor execution. Such ineptitude.
They should be reported.

I don’t disagree that migration of T’s legacy systems to ServiceNow would be a Herculean effort but…
Why did ServiceNow cash the check?
They are clearly a ticketing based company that is not aware of inventory, sales, or service order requirements.
Yet they cashed that big check!

Uh huh

“ Don't blame it on Service Now (which is a good product).

The problem is Migration from all the legacy-convoluted, proprietary, lost in translation, overly complicated, miss-managed, individual inventory management applications that over the years have been tied together with more miss-managed applications that are overly complicated and making matters worse!”

Yes!
Arrogance!
All the way down from the chief architect to the scrum masters.

“ Definitely, SaaS/PaaS would be a viable solution and leadership thinks it’ll be $$$$; also the chief architect was an arrogant contractor putting down T employees”

Definitely, SaaS/PaaS would be a viable solution and leadership thinks it’ll be $$$$; also the chief architect was an arrogant contractor putting down T employees

Oh wow, so many CIO nerds on this topic…. I see there are more comments about NOW than layoffs. Just wanted to correct that Stanley was talking about SalesForce licensing rather than Service Now.
Just get used to it, SaaS tools are the way of future, no more favorite language of day application dev at AT&T. We are not a technology company. We are a utility company.

Who is to blame for ServiceNow?

‘ If you have a better solution than service now please contact leadership’
Some of us did make alternate recommendations. Service NOW was impose on us.

Good points-

ServiceNow is a disaster for this company- It isn’t meant to be the entire through line of all organizations in the company. It is for what is says ‘service’ - incident tickets, requests/ordering. Don’t blame the ATS and dev people- it was over our objections they inked this deal- and we voiced them a lot.
The SN corp bit off more than they can chew selling this as something it’s not designed to do, but I guess they have good sales people. Maybe we should hire them. It’s such a drain and overwhelming SN on the backend , they are already planning on changing their underlying platform this year (we are currently cramming T data and processes into SN MariaDB no less !)

Service Now can be good. But like Salesforce, we AT&Ted it up. Go work somewhere else and use it and you will see how d-mb T is.

ServiceNow is a disaster for this company- It isn’t meant to be the entire through line of all organizations in the company. It is for what is says ‘service’ - incident tickets, requests/ordering. Don’t blame the ATS and dev people- it was over our objections they inked this deal- and we voiced them a lot.
The SN corp bit off more than they can chew selling this as something it’s not designed to do, but I guess they have good sales people. Maybe we should hire them. It’s such a drain and overwhelming SN on the backend , they are already planning on changing their underlying platform this year (we are currently cramming T data and processes into SN MariaDB no less !)

Don't blame it on Service Now (which is a good product).

The problem is Migration from all the legacy-convoluted, proprietary, lost in translation, overly complicated, miss-managed, individual inventory management applications that over the years have been tied together with more miss-managed applications that are overly complicated and making matters worse!

How do you stop the ideocracy?

“
Service Now is a complete disaster. T2R & anything to do with SAFE/agile even bigger. WC the biggest!”

BINGO…well said!!!! WC had no idea what was going on; Accenture along with other vendors MILKED $$$$ good, and they left a mess behind; AVPs under WC were clueless, they just read the statues PPT to WC….UNBELIEVABLE how Legg can let it happen

Service Now is a complete disaster. T2R & anything to do with SAFE/agile even bigger. WC the biggest!

Post from TheLayoff.com
The SAD thing is WC cheated that he turned his org into SAFE certified shortly after, even people never took the class; go look at anyone under WC and their profile certification badges

"Chewning’s team is still burning $$$ with ServiceNow Ticket to Ride program……SAD!!!"

Everyday, all day, every day. What a waste. WC was always a pompous A. He demanded his team become SAFE certified, score a 98% on their test then he sent them all to Tech M.

This thread is a attracting many votes and views very quickly. How many individual contributions to this thread?

How widespread is this platform? How many systems were impacted or replaced? How many employees interact with this and what are their job titles?

Just amazed at the traction. Either this is a serious issue worth many firings or it's something more nefarious.

Agree 100% with this comment.
Stankey was probably referring to ServiceNow

I wish I could recall exactly what Stankey said in a town hall several months ago. Something about having to look up the contract or something like that to understand what T got itself into. I think it was service now he referred to.

I wish I could recall exactly what Stankey said in a town hall several months ago. Something about having to look up the contract or something like that to understand what T got itself into. I think it was service now he referred to.

Chewning’s team is still burning $$$ with ServiceNow Ticket to Ride program……SAD!!!

It’s hard to make good decisions so while this was a miserable experience it was an honest and sincere decision

A little bit of FOMO mixed with Hanlon's razor explains the majority of enterprise software/infrastructure decisions at T.

If you have a better solution than service now please contact leadership

Mistakes were made. Period. Not fraud

all of T is a bunch of monkeys f ing a football

100%. This and Sales Force. The Frankenapp we’re creating with SF right now will lead to this company’s downfall. There is nothing being “simplified” right now.

Legg did in fact cancel the work ServiceNow was doing for us last May 2023. It was never explained why he did that. They were in over their head. I’d like to know why we weren’t given details but that doesn’t constitute fraud.

Do not blame ATO for ServiceNow.
We didn’t want their product.

What did leadership know and when did they know it?

Service now was paid a ton of money to learn on the job and didn’t exceed expectations. What we got was some web development that could have been done by high school students using Microsoft Word

Did IT ever stop and think about how incredulous those statements were???

IT shudda known better

IT/ATO did not pick ServiceNow. We were 100% content with more fit for purpose tools like MOTS, JIRA/iTrack, though most of us wouldn't have been mad to replace Remedy.

There is absolutely no doubt that project cloud runner and project hyperloop wasted millions of dollars in “consultant” costs.

ServiceNow boasted they were going to replace 56 platforms with 1 mega platform in a little over six months time.
Come on.
Really????????
Did IT ever stop and think about how incredulous those statements were???
IT shudda known better

If someone can prove jobs were lost or money was wasted please prove it

Let the auditors begin!!!

Hey what about the disrespect and rudeness from the Scrum Master/teams? Bizarre secretive behavior and attitudes
Smh