Anyone familiar with this file? A contractor showed it to us yesterday. Some type of productivity rating. She showed our Organization at level 3, and all the offshore employees had a comment indicating +14. Their rating number was also a different color font than US employees. US and offshore contractors appeared to all use the same font color as US employees. We recognized several names of the offshore employees. Their boosted ratings give the appearance of offshore employees being slightly more productive than their US coworkers. Does anyone know what group is compiling this information or what it is used for?
21 replies (most recent on top)
“ So after you chase the cost down to nearly zero what is next, enslaving people to work like the communist because it would be cheaper? You globalist are all about cost reductions till it comes for your elite position. Living wages aren’t on your radar.”
Again, most ignorant post of 2023
So after you chase the cost down to nearly zero what is next, enslaving people to work like the communist because it would be cheaper? You globalist are all about cost reductions till it comes for your elite position. Living wages aren’t on your radar.
Just informed I was suspended without pay because I had 8 lines last year that aren’t being used by a customer and now I’m in trouble. They called it no usage or zero usage lines, something like that.
My question is how long can I be suspended for?
3 months? 6 months?
“ Has to be the Unions fault, give us a break it’s all about the money.”
You’re right it’s all about the money. Why pay union employees ridiculous wages for low skill jobs when you can achieve an 80% reduction in cost by sending it to a contractor….get your head out of the sand
The Stank called employees "human capital" when he announced that evil HR Santone was leaving. Given that, why wouldn't he want cheaper capital on the books? That's the respect he has for employees.
So you actually saw the list and have no idea what it is. But you post some nebulous clues about it to us and expect us to know.
Every department has all their managers ranked top to bottom. Its a game played every year during raise time.
“The Union can’t protect a bad employee if a manager does their job, “
Fantasy union quote of all time.
Because we know that customers love navigating menus with long wait/hold times then speaking to agents who can’t communicate well or resolve their issues. Has to be the Unions fault, give us a break it’s all about the money.
“I and every customer I speak to in the field, hates overseas customer service”
Fantasy union quote of the year
OP here. My organization does not have any call centers.
What makes the Execs so special to not have their jobs offshored or contracted out too, they are the biggest employee expense for the company. Look how much money could be saved by reducing benefits, country club dues, company chefs, chauffeurs, company airplane pilots, salary, stock options, retirement golden parachute, not paying for expensive sporting events, rentals or off Prem resorts, etc… Would get much more production and better business decisions too, I don’t know of any companies overseas that is in 129 billion + debt.
They aren’t a special class, just a company employee like everyone else that needs to have their contracts and compensation packages compared to their peers around the world, isn’t that how globalization work? Got to love it when people that live in a bubble and think cutting expenses only applies to everyone below their position. Bless their Hearts!
Overseas executives and BOD’s in India and other 3rd world countries don’t have ridiculous 100x overhead cost either. Following your logic, AT&T should shift those jobs and resources overseas too or do you draw a line, for the elite? They are employees that work for a public traded company too, so shouldn’t the same rules apply?
What does this have to do with Layoffs??!
“ every customer I speak to in the field, hates overseas customer service”
Yet T is firmly committed to move every single one of those jobs out of the US and there is nothing the Union can and will do about it. Complain all you want about the customer experience, it does not matter one bit. T takes the dissatisfaction into the equation. It’s easier to lose one customer than it is to pay a union employee fully loaded in a call center in the US.
Publish the file on the web. This cr-p has to stop.
I and every customer I speak to in the field, hates overseas customer service, billing, etc.. it’s hard to communicate with them. The company loves it only because of cost savings, they don’t care about the customer or US based employees. If they sent out survey’s to the customer, I would bet over 90% would say they want US support, just easier to communicate and get the problem solved quicker.
It’s the managers job to lead their team and if they have an employee that has an issue(s), document, follow the disciplinary process and ultimately if the employee doesn’t correct their behavior, fire them. The Union can’t protect a bad employee if a manager does their job, documenting and following the process. Most managers just don’t want to do the work and instead fall back on, it’s the Union’s fault. I call B.S. on that because the Union members don’t want a bad employee working with them either, bad for morale and they have to carry their load.
Why does a contractor have access to US employee metrics? You should loop in the Manager at your level
“ American customers cannot understand them & HANG UP. & call back ”
Typical Union post…of course the shift of resources overseas has nothing to do with the fact that US call center employees make an average of 5x international resources. Intl employees don’t have ridiculous wage overhead, numbingly absurd union grievances, and bloated benefit costs to just name a few. T factors the hang up rate into the equation and still chooses to have the calls answered overseas, that should tell you everything you need to know. Better check the hiring ads…
The metric has to do with how long it takes to handle a call. The Indian, Pakistan & Phillipean call centers take calls quicker because American customers cannot understand them & HANG UP. & call back hoping to get someone who speak English.
Off shore employees or contractors?
I think you can probably guess exactly what it will be used for…