Thread regarding Wells Fargo & Co. layoffs

Article in today’s WSJ

Wells Fargo Is Still in Fix-It Mode
Seven years after fake-accounts scandal erupted, many inside bank sense a make-or-break moment

WSJ 2023/09/06

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| 2561 views | | 21 replies (last September 12, 2023) | Reply
Post ID: @OP+1ot1adcS

21 replies (most recent on top)

Isn’t it more leadership failures than employees? It seems it is failures from the top.

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Post ID: @6baw+1ot1adcS

Many of us worked under pressure for 16 hours a day, through Saturdays, Sundays and holidays, traveled between the east coast and the west coast. A mountain of paper documents produced, thousands of hours worked, millions of dollars spent for the remediation efforts... all for nothing. We are all hamsters on the wheel, not getting anywhere. I quit.

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Post ID: @4vqz+1ot1adcS

Ha and I was part of that effort and got laid off after training my replacement in India. RCSA is a joke--it's amateur hour. Most of the participants are either green newbies (mostly young JDs who couldn't pass the bar or couldn't hack a firm practice) or 20-year Wells vets who've never been in a well-controlled environment and thus have no clue what to look for or what questions to ask. And rotely filling out excel templates written by some burned out 60-hour-a-week consultant from their hotel room (who just copied something their boss gave them from another job, no doubt).

It's a half-assed file papering machine, nothing more.

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Post ID: @4ife+1ot1adcS

People at Enron didn’t get severance.

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Post ID: @1xid+1ot1adcS

Who downvoted this 😂

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Post ID: @1tfx+1ot1adcS

Remember, severance is not a right (many companies dont offer it).

Likely significantly gutted or eliminated if WF sold, broken up, etc.

Many of us could have been hanging on for nothing.

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Post ID: @omp+1ot1adcS

WF jumped the shark years ago. We're on life support now.

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Post ID: @dzp+1ot1adcS

It does feel like a make or break moment is coming. The issue is, we can't make it with CS and SP in charge of anything. They are both MIA, which suggests to me that something massive is happening or at least under consideration. A break up of the company is certainly possible with those two POSs.

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Post ID: @ala+1ot1adcS

Post ID: @lcb+1ot1adcS
You're right- it's much worse than 5 years ago. It's break-up, takeover or shut down.

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Post ID: @kse+1ot1adcS

Something is cooking in the back burner folks .. WSJ won't just publish an article out of blue especially when all these is going on for long time ..

For those thinking CS is leaving probably not happening as there is hardly anyone who would like to take the mess (except Jamie dimon) ..

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Post ID: @lcb+1ot1adcS

The article basically says he's on notice. After this amount of time, it's on him.

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Post ID: @erp+1ot1adcS

The most hated Executive of all time.

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Post ID: @onc+1ot1adcS

We know Charlie isn't making it.

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Post ID: @tqa+1ot1adcS

Thank you to whoever posted this!

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Post ID: @zjb+1ot1adcS

Interesting points:

  1. “The bank’s stock is down about 15% since the scandal erupted in September 2016, while JPMorgan Chase’s has more than doubled”. (Yes - even after WFC massive company stock buybacks - can’t remember the exact figure - but $65 Billion in past 5 years?)
  1. “The Office of the Comptroller of the Currency, Wells Fargo’s primary regulator, in January raised the possibility of breaking up banks that can’t put adequate controls in

place. It didn’t mention Wells Fargo specifically, but the bank was widely seen as a focus of the remarks.” (random?)

  1. “For many inside Wells Fargo, it feels like a make-or-break moment. Chief Executive Officer Charlie Scharf spoke at a conference in May about what he perceived to be regulators’ increased willingness to take drastic action when banks aren’t meeting their expectations. “Until our work is done, we’re still at risk’ he said.” ( random?)
  1. “And the bank, once a prolific buyer of other banks, has been cutting staff and shrinking business lines.” (has been going on for a long time, but pace slated to increase before the end of this year per Mike S.)
  1. Former Vice Chair FDIC: “If you can’t have major progress after seven years, you’re probably not doing it right.”
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Post ID: @uxs+1ot1adcS

This article is not wrong!

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Post ID: @cyf+1ot1adcS

I bet a dollar CS won’t last more than a year. He’s accomplished nothing except chaos and low morale.

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Post ID: @ecy+1ot1adcS

Send all the corrupt executives to prison first. They are the ones who started and orchestrated the shady practices. Otherwise Wells Fargo can never fix its problems.

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Post ID: @ipf+1ot1adcS

Sounds like BS to me. More smoke & mirrors.

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Post ID: @edw+1ot1adcS

Wells Fargo is still trying to fix itself.
Seven years after a fake-accounts scandal engulfed the bank, thousands of employees are grappling with how to best catch or prevent problems in everything it does.
Each day, employees gather in virtual and in-person “workshops” to map out the risks that come with big moves such as foreclosing on a home and small moves like allowing a customer-service representative to override a late fee. How best to manage those risks is debated. Employees regularly present before a panel of superiors, and their work either is waved through or sent back. 
Risk exercises are common at many companies, but the stakes are higher at Wells Fargo. The bank needs to upgrade its risk and control functions to its own liking—and to satisfy regulators.
The Office of the Comptroller of the Currency, Wells Fargo’s primary regulator, in January raised the possibility of breaking up banks that can’t put adequate controls in place. It didn’t mention Wells Fargo specifically, but the bank was widely seen as a focus of the remarks.
The bank’s stock is down about 15% since the scandal erupted in September 2016, while JPMorgan Chase’s has more than doubled. Wells Fargo hasn’t been able to shake a 2018 order from the Federal Reserve that handcuffed its ability to grow. And the bank, once a prolific buyer of other banks, has been cutting staff and shrinking business lines.
For many inside Wells Fargo, it feels like a make-or-break moment.
Chief Executive Officer Charlie Scharf spoke at a conference in May about what he perceived to be regulators’ increased willingness to take drastic action when banks aren’t meeting their expectations. “Until our work is done, we’re still at risk,” he said.
The bank’s risk exercises are expected to last for at least another year, according to people familiar with the matter.
In these workshops, technically called “risk control self assessment,” employees document how a banking service works, the risks, the controls that mitigate those risks and any gaps that need to be filled with new controls. In a bank, controls do such things as alerting a bank teller to ask for identification before cashing a check.  
The work sometimes has setbacks. Last year, the control work for check and cash processing at the bank’s back-end operations centers returned to the drawing board because there was no control in place for employee fraud, according to people familiar with the matter.
Banking today looks less like a collection of corner branches than webs of digital systems that move money around the globe. Many banks rely on aging technology accumulated through decades of acquisitions. The challenge is to rework these complex webs while also juggling heavy regulatory scrutiny and avoiding business disruptions.
“It takes a long time to turn a big ship,” said Jason Goldberg, an analyst at Barclays. “And Wells Fargo is certainly one of the biggest.”
The task is all the more challenging for Wells Fargo, which, once the scandal broke, was criticized for having a culture that was both insular and decentralized.
“If you can change a culture in seven years, you’ve done a good job,” said Thomas Hoenig, former president of the Kansas City Fed and former vice chairman of the Federal Deposit Insurance Corp., who hasn’t directly supervised Wells Fargo. “If you can’t have major progress after seven years, you’re probably not doing it right.”
Scharf said in a letter to shareholders earlier this year that the bank needs to meet regulators’ expectations for risk and controls with the speed and quality they expect. “This will remain our top priority,” he wrote.
The urgency to right the ship, and the strain that effort entails, is felt across the bank’s sprawling workforce, current and former employees said. A manager wrote in January to his team that works on internal controls, “Each of us is under tremendous stress, whether we acknowledge it or not, and that stress builds over time.”
Some workers doing the risk exercises have had to tell their families that they might be scarcely seen for a while. Others had to cancel family vacations to meet deadlines.
Scott Powell, Wells Fargo’s chief operating officer, said the bank appreciates the hard work employees are putting into this effort. The bank has support systems in place for employees in the control-evaluation process. In general, there is nothing unique about the timelines, he said.
“We’re always talking about how we can make our programs better, and we regularly make enhancements,” he said. “If we thought for a second we were creating a process that wasn’t achievable, we would modify it.”
Years before the fake-accounts scandal, Wells Fargo enjoyed a reputation as a well-run, low-risk place.
Underneath, though, executives pressed an aggressive sales culture. Branch employees sometimes opened customer accounts using fictitious or unauthorized information just to meet sales goals.
In September 2016, federal and local authorities slapped the bank with $185 million in fines for the fake accounts. Soon, problems were coming to light in nearly every corner of the bank, from financial advisory to auto loans.
Regulators concluded that Wells Fargo couldn’t manage its own risk. In 2018, the Fed took the unprecedented move of capping Wells Fargo’s growth. 
Scharf joined the following year, the third chief executive since the scandal erupted. He tossed out the bank’s previous overhaul efforts and drew up a new plan to rework internal controls.

Scharf has said that when he took the job, he expected the bank to be further along than it actually was. In the four years since he joined, things have taken longer than many expected.
The work has outlasted even the control management chief hired in 2020, who stepped down in July to, according to a company memo, spend more time with his family.
Problems have continued to pop up. In December, the bank reached a $3.7 billion deal with the Consumer Financial Protection Bureau to resolve allegations that it harmed 16 million customers, including by wrongfully repossessing vehicles and unlawfully applying overdraft fees. Some actions took place as recently as 2022, according to the agency.
Write to Ben Eisen at ben.eisen@wsj.com

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Post ID: @dkh+1ot1adcS

Can anyone get behind the paywall for us?

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Post ID: @auh+1ot1adcS

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