Wells Fargo & Co. is cutting more than 300 jobs in one area of the bank where cutbacks may signal good news: complaints and remediations.
The San Francisco bank (NYSE: WFC) is cutting 316 jobs in the Portland suburb of Hillsboro, Oregon.
https://www.bizjournals.com/sanfrancisco/news/2023/09/01/wells-fargo-s-latest-layoffs-may-signal-bank-is-on.html
22 replies (most recent on top)
Nope.
There are some escalated complaints roles in India that were hired earlier this year ~160. There may be some in the McKinley site, but I'm off work and not going to try and look. There could be more in India, I didn't do an indepth look.
Fake news was in complaints and we were laid off while there was a backlog
Don't tell me the bank was on the vendor. I worked in the complaints department for home mortgage, and our goal was to address a target of nine customer complaints per day. I regularly closed 15 to 20 cases per day, which indicates to me that complaints were definitely not on the downswing. The bank is definitely not on the mend.
There is a troll that frequently uses the words "dead weight" or "dead wood". For some reason, he doesn't like us to post factual statements, and he becomes defensive and agitated. He is one of Charlie's Agents (no pun intended).
Nah Man. WF just doesn’t gaf about complaints. How do you think they ended up in this mess?
I'll also mention that my team is BUSY a.f. I don't get the sense that complaints are slowing down whatsoever, especially since Wells is working to quintuple its credit-card portfolio in the next few years. More customers means more complaints.
Yeah, a lot of people aren't aware that there is a root-cause analysis team in ECR that reviews closed complaints to determine root causes and escalate real problems to the business for actual fixes (yes, really, we partner with the business to get sht done!). It's a fun role, and we're required to exist for regulatory reasons. But a significant portion of that team, myself included, is being laid off, as many of us are in Hillsboro. However, they're hiring for this role in other U.S. hubs, this isn't currently being outsourced.
@hme+1ordDChs. Between you can Charles the one who lives in the basement ain’t going to be him. For sure!
I can’t speak for other complaints teams, but the one for CIB is pretty solid. Remember gang, these teams are required b/c of various consent orders. While they can’t be done away with altogether, they apparently can be downsized and moved.
@gdw+1ordDChs Go back in your basement. We don’t want you here Charles
@gdw+1ordDChs. Amen.
"But its always someone else not themselves."
Pot, meet Kettle.
There's lot of dead weight on this ship. Most the people on this board are dead weight and toxic. But its always someone else not themselves.
That's Wells Fargo's specialty. Deflect, deflect, deflect. Try to be vague and broad as much as possible. If you they cannot convince the regulators, confuse them. Plausible deniability. Pretend that the bank is doing a lot of work to correct the issues, but in fact, they have no interest in correcting the root causes, it's all show.
Post ID: @rfs+1ordDChs
Wouldn’t you say that “nothing of substance has ever come out of any of their 'remediations' “ is leadership’s fault?
My experience has been that Wells Fargo wastes time and money documenting and measuring information that then goes in to a black hole. In my department, they have the “Support Desk” document in to a spread sheet the details of each call purportedly to come up with common themes that management would later use to solve repeat questions and problems. Management has never looked at it. This has been going on for at least 10 years. The employees have even summarized the complaints themselves for management and not one productive change has ever come out of it.
The complaints teams were/are an absolute waste of time. The one for DPG never addresses the true nature of any complaints and spends an inordinate amount of time in minutia than nothing of substance has ever come out of any of their 'remediations'. Now if you want pretty PowerPoints and a slew of nonsensical number breakdowns..these are your team.
A manipulative move on Charlie’s part. This was a call center where the employees were pushing for unionization. I have no doubt it will reappear in India under a new title.
Also pointing out that Wells Fargo always says, when interviewed about layoffs, that they try to help laid-off employees find jobs in other parts of the bank. That is not true -at least according to my friends who have been let go.
The only layoff that will be a sign that WF is on the mend is when CS/SP get laid off.
Bo-m!
Maybe this mean that we won’t have complaint filing quantity quotas in branches anymore. I remember someone posted in here once that a customer came in saying it was too cold outside so they filed a complaint.
Charlie couldn’t give a snit about complaints. He messed up and showed his cards. This is all very telling.
https://archive.fo/DbHkN