Finally, we’re returning to the strategy that made us the golden child bank coming out of the crisis having bought the inept failed bank WB, and that strategy is; serve customers baby!
Let’s do this! Back to Gr8 and growing the business!
30 replies (most recent on top)
Tolstedt didn't serve customers, she served herself. No wonder Wells Fargo went down.
@3kuu+1oVk326p You should direct that comment at your earlier troll comments and not the one poking fun at the troll. Please take this moment for some much needed self reflection.
@3cmy+1oVk326p That's not what "think" means, but I see you gave yourself an upvote anyway. Although I know if you were able to put thought behind your votes you wouldn't be Qt@rd.
If you have nothing constructive to say, don't say anything at all. It only triggers troll posts.
Stop giving away all my secrets!
There are a few trolls on this board. I think @3ter+1oVk326p is responding to himself.
Post ID: @3anb+1oVk326p - FYI don't respond to that poster: he's a frequent troll here that lashes out with projections about defensiveness any time he is caught spamming upvotes on his looney comments. If there's a comment fixating on an executive or harkening back to some golden era decades ago for this place, it's probably him. Don't feed the trolls.
The comments on this post are the perfect example of the unhinged users this site seems to attract. In their twisted “minds”, any pushback whatsoever is instantly warped into defending Wells or the figurehead they are obsessing about in that moment.
@3rmf+1oVk326p How on earth could you construe that I am thinking he was “bragging about Carrie T’s net worth?” in that comment? Lmao. Of course her pay is derived from fraud, she worked at Wells Fargo.
In the future please refrain from using “misinterpreted” as you quite evidently don’t understand its meaning, ironically enough.
Sounds like you misinterpreted the post by @3lve+1oVk326p. This person was not bragging Carrie T's net worth, but showing how much dirty money she has made from the fake customer accounts.
@3fnt+1oVk326p Mmm, no. I am not. Perhaps it is the person not living in reality that needs to "get real" (which is you, Qt@rd, since I know you struggle with reading comprehension 😉)
The nutty boomer that trolls this site is obsessed with the idea that Wells is this wonderful institution only tarnished by this Tolstedt bad apple. The whole culture is rotten and the kind of people who have been here for decades and post here prove that every day.
Again, you are being defensive about your statement. Stop whining, get real!
@3bpy+1oVk326p There is nothing desperate or defensive in that comment? Please keep your paranoid hallucinations and lack of reading comprehension focused on our executives, thank you.
Makes me wonder why you are being so desperately defensive. What is the real reason you protect this criminal woman? Are you her lover?
With that much money why are you giving her free rent in your head?
PS- give yourself a few more upvotes lol. How do you not see how transparent and petty you are
Tolstedt - Net Worth
https://www.gurufocus.com/insider/13635/carrie-l-tolstedt
Thanks to Tolstedt, who had no morals, the most dishonest banker, Wells Fargo's reputation has been totally destroyed.
Hundreds of thousands of customers (including municipalities) closed WF accounts after Carrie T's team created fake accounts. The customer surveys call WF the most dishonest bank in America. It's kind of too late to talk about serving customers at this point. It would probably take more than a decade to restore a decent reputation we once had.
WB should never have failed and WF realized 0 real losses from the failed Wachovia.
Golden West Option ARMs mortgages were actually more resilient and risk averse than standard conforming mortgages, do your HW. Also ppl please learn how to talk/write properly in ENGLISH!
Whoever the OP is , they should look back. WF was the root of the scandal , perpetrated by WF employees. WB made the mistake of buying Golden West just like BofA buying Countrywide. WB had better customer service and technology than WF. The WF Loan origination platform was a $1B money pit that once it was put into production could only service 10% of the company. WB was the darling of loan origination systems. Two other facts. WF was propped up by WB Investment bank even though WF wanted to get rid of it. Also WF wanted to build loan products like Countrywide and Golden West but their tech group was inept and could not get the system into production on time that WF got luck and missed the loan debacle. But they wanted to jump in .
Let’s be honest. Wachovia had no strengths. Failed bank. All should have been out jobs.
Thank you this have also been what i been saying all along about the rude casheir in our cafeteria—somebody need to learn them how to satisfact they customer
Wells was all about sales sales sales after the WB merger. Not much mention of providing excellent customer service. WF hired people with SALES ABILITY. The pressure on bankers was incredible. There were morning warm up calls, check in calls, lunchtime calls, afternoon check ins then cool down calls. ALL to report sales #s, create competition, and put relentless pressure on poor hourly workers in the branches.
If WB had been as good at business as they were at customer service they might still exist.
WB buy had noting to do with the WF scandals that started years earlier. That all on WF. WB was the leader in customer service for 8 years amongst banks, not just large ones, all banks. We had a system to track every customer interaction which everyone used. At merger time WF tossed the system out. I remember the person in charge of tech decisions saying it was a total waste of resources.
Wachovia’s greatest strength was customer service! Things have come full circle.
Definitely sounds like D*ck Kovacevich, who I believe started "Going for Gr-eight".
Earth-shattering! Wow! We can always count on CS for meaningless, perfunctory words of wisdom.
Guess I must have missed the earth shattering new strategy announcement. Holding on to the edge of my seat for the details. Please do share.