My heart is broken seeing the likely to recommend numbers from customers within the Banking segment. Going from a core product which had the happiest of customers to this is horrifying. That is what happens when you gut the conversions, support, training, sales support and development staff - I’m sure I’m missing other layoffs. I honestly can’t imagine how the leadership of this company took us down this path (i should really call down the cesspool not path).
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@4wls+1mlvEleh It’s not just capacity issues, sure that’s part of it, but also brain drain. So many talented and knowledgeable associates were shown the door simply because they had the audacity to be hired as a remote worker 5 or 10+ years ago
Yes, very sad lived it. Happy its over for me.
But the stock is at an all time its the only metric Manhattan cares about!
I mean, this isn't surprising. Many clients have been with our cores for years and years. To watch the slide in support has been tragic. Clients can't even get the most basic things solved due to capacity issues. If I was a client, I'd be seriously shopping around.
They were under 20 percent across the board.
DNA LTRs are brutal with service and implementations leading the way. Very few satisfied clients at this point and client facing employees are catching the brunt with very little effectiveness to move the needle. Extremely frustrating…
Which Core?
What were the ltr numbers?