I was laid off back in March. I am fortunate that I was able to land well with a great company. But we are seeing clients now scrambling during and post go lives because they are being "ghosted" by support - even if they had a support agreement in place.
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Since there are no support staff anymore, operational support is depleted, and tickets for internal and external issues are without resolution. They thought AI agents could talk with customers and resolve customer issues.
Not missing on-call. Like at all.
Also landed a much better paying job. And no on-call.
No one is missing support. Customers have figured out Chatgpt and claude can resolve most issues instantly.
It's a mess, the Ai agents su-ks, lot of tickets are stuck everywhere.