I was laid off back in March. I am fortunate that I was able to land well with a great company. But we are seeing clients now scrambling during and post go lives because they are being "ghosted" by support - even if they had a support agreement in place.
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No one is missing support. Customers have figured out Chatgpt and claude can resolve most issues instantly.
It's a mess, the Ai agents su-ks, lot of tickets are stuck everywhere.