Why does every little thing have to turn into a bureaucratic nightmare? Even the managers are being micromanaged from above, so nobody can actually get anything done.
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It’s so commonplace now for people here to just not respond at all and ignore messages even emails from clients. Before RV’s total destruction of BNY, it was a sin to not reply to a customer email within four hours even if it was simply to acknowledge the request.
Of course, the ones doing the ghosting are typically the employees under management protection so if you raise the issue you’ll be told about how busy they are and then have it turned around on you (because you show your frustration after you’ve politely asked for updates or decisions over the last two plus months with zero response or disjointed and conflicting half answers)
You walk on egg shells daily with constant pressure from management, clients and other internal areas like Sales wanting an update. Since you’re not an absolute garbage person, you actually reply to these requests and do your best keep other people who may be facing the same problem informed and continue to try putting pressure on the supposed SMEs not doing their job only to have it turned around negatively against you.
Well, I’m positively done after today. I will only ask for an update or information once via email and then just tell the client, Sales and anyone else asking that I’m still waiting for my update or information from the SME (aka Product owner) and will share when it’s available (also known as the fifth of never at BNY).
Because. BNY suffers from imposture syndrome. There is no leadership. Just people trying to protect their careers.