Hi everyone, does anyone in support have any idea how to get out of this sh-t hole?
I've been in the same role for six years now. Given the freeze and the country I'm in, which offers very few requisitions, do you have any ideas on how to change roles, such as moving into Sales? Do certifications really help you be more attractive? Or is it just a lie?
Obviously I didn't find anything out there, which is why I'm still here
4 replies (most recent on top)
I did tech support for 3.5 years at an MSP, then another year at Dell Pro Support. I quit pro support after a year, got a short term contract job as a net admin, then got hired back on at Dell in Cyber Serucity. Though, I already had a good background in networking so...
There’s not really a clear path from tech support. Are you tech support for ISG (servers, storage, networking)? Or for client devices?
If you have ISG knowledge / expertise, you might inquire on a TSR (Technical Sales Rep) role. Or, you might speak to your manager about Dells technical NG program. It’s not only for recent college grads.
Good luck.
But if you feel it’s a sh*t hole, is it the company or immediate leadership. You might be best to look outside of Dell.
Unfortunately, being in Tech Support will have you pegged as a support person especially after six years.
You need to figure out what you want to do whether it be Sales, Professional Services, etc etc. If you are trying to escape to wherever, hiring managers will know it.
Figure out what you want to do and talk with your Manager about a plan to get you transferred to another part of the company. I know you may not want to talk to your Manager but if you want to at least try internally, you'll need to do that.
Get up, find nearest exit, walk out door, never look back.