I never understand bringing in a consulting company, like McKinsey, to tell management what to do. Maybe it is the wrong management team if they don’t know? Or the wrong management team if they let Comcast get into this spot. Remember, “I like the hand we have” from Dave and Steve. Or FWA will run out of spectrum or take only “value” customers. Seems like a long time ago.
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@OP, it’s not really about fixing the issue. They’ve already decided they want to cut jobs; they just don’t want to take responsibility for the decision. So they’ll point to the report and say, “We’re the good guys, but we can’t ignore what the report says,” as if they had no choice in the matter.
Sadly, this isn’t just Comcast culture. It happens everywhere. Executives are more concerned with protecting their positions and keeping their seats for as long as possible than taking accountability for their decisions.