https://broadbandbreakfast.com/at-t-to-bring-back-customer-service-jobs-to-u-s-by-2027/
AT&T to Bring Back Customer Service Jobs to U.S. by 2027
AT&T highlights career paths beyond a four-year degree
WASHINGTON Oct. 30, 2026 — AT&T will move customer service for its home internet, home phone and postpaid wireless customers to U.S.-based employees by the end of 2027, the company announced Wednesday. The move is part of a broader effort to expand domestic hiring and create more opportunities for workers without four-year college degrees.
In a company blog post, Shawna Erdmann, AT&T’s senior vice president of talent and development, said the company has hired 10,000 technicians since the beginning of 2023 to build and maintain its fiber network. AT&T expects to hire approximately 3,000 additional technicians in 2026 alone. The company said many of the new customer service positions will be full-time union jobs, as it works to reduce its reliance on contractors.
The move follows a broader push by the Federal Communications Commission to encourage companies to bring call center jobs back to the United States. FCC Chairman Brendan Carr said in March that the agency was pursuing proposals to encourage domestic hiring, improve customer service and address security concerns involving overseas call centers.
“We think it makes sense to tell people it's time to bring these jobs home,” Carr said.
Erdmann said nearly all AT&T jobs do not require a four-year degree and that the company provides ongoing training and career development. AT&T’s hiring strategy comes as the telecommunications industry expands fiber infrastructure to meet growing demand for connectivity and as artificial intelligence reshapes the workforce.
The company said its domestic customer service commitment reflects its belief that U.S.-based representatives can improve customer satisfaction while supporting stable employment. AT&T also cited an estimate from the Alliance for America’s Skilled Trades that employers will need to fill about 1.7 million skilled-trades openings annually through 2035, while training programs produce only about half the workers needed.