Having worked at other new age companies, here is what I see.
The people responsible for investment decisions don't understand the customer deeply, neither do they understand the product deeply.
The bigger problem is that they aren't humble enough to admit they don't know and speak as if they know what they are talking about. It's so irritating that they won't even ask questions to learn but rather just go on and on to loudly shut down any other opinion in the room that doesn't match theirs.
It's funny to see two leaders having a conversation with half baked knowledge and driving investment decisions.