I have had wonderful HRBPs over my years here who have helped me out tremendously in times of need. They have largely been replaced by HR answers which is a dumpster fire.
Blame the policies and cost savings, not the individuals, there are a few good ones left still working hard to fill the gaps left behind by their peers replaced by foreigners and AI.
The policies have always been BS, what some are able to get away with is sickening while others get let go for inflexible policies that should be replaced by arbitrary decisions. A rep who gets sick at the wrong time gets fired while the rep next to them who is adding BYOD lines without telling the customer goes to winners circle.