Are all CM departments this micromanagey? Like having to tell the whole team when you’re going on breaks/lunches, group texts on personal phones if they’re running behind etc??
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@24y I also bring my laptop to the bathroom with me too. Devastating.
@24y that’s awful! I quit Friday, couldn’t take it anymore!
Ex-remote worker in UM, the micromanaging got so bad I would just take the laptop to the bathroom with me and pray no calls came through. Thank goodness for the ERP! Noped out of this bullsh**t.
@jd Exactly! If any level of management has that amount of time to micromanage then they don’t have enough work to do.
The problem is simply too much management. Why do we have Managers, Associate Directors, Directors and Supervisors in the numbers we have?
Having worked in Silicon Valley where 35 people reported to one manager, this many levels of management is just creating busy work.
@OP no. I've never been on a team with a leader like that and I have been a SNP CM for a long time with three different leaders.
@bw Probably that was a wise decision.
Humana when I started almost 15 years ago, used to be a great company to work for. That is back when McAllister was the CEO. He worked his way up from an analyst with Humana all the way up to CEO. So, he not only knew the health insurance business on every level but he also knew Humana on every level extremely well. He was a person to be respected. Also, one of the main founders of the company, the late Mr. Jones Sr. Was also to be highly respected.
Unfortunately, somewhere along the way, Humana has fallen from grace and especially within the last 6 years or so have turned into a complete disaster as to the way its leadership treat their employees.
One of the reasons I turned down an offer at Humana. Employee reviews mentioned micromanaging in most dept. Scary times.
The middle level leaders (e.g., Managers, Associate Directors, Directors, and maybe Supervisors) are literally playing a game of psychological torture of it employees to purposefully starve their employees of work and then “bird dog” monitor every minute of the work day for in action.
If you were to ask a credited, credible, psychologist, I am sure they would tell you that would be classified as mental torture.
And I bet an attorney firm would be in the same agreement.
See where this is heading, Humana???
A micromanager such as that is just asking for their reports to email them very ridiculously lengthy and detailed descriptions of what they're doing when they're away from their desks for more than 5 minutes at a time.
It would be tempting to send something such as:
Hi, Manager!
I'm about to step away from my desk for a few minutes, and as per your directive, here's what I'll be doing during that time:
FIRST!...I'm going to go to the bathroom to unwedge my wedgie! Isn't it just the WORST when you've been sitting for a while, and then you stand up to walk around, only to discover that your underwear has wedged itself into your bu++crack, so you have to either let it just scrunch in there, or manually have to pick it out, and rearrange the elastic around the leg part of the underwear....so annoying!
Anyway, THEN, I'll probably p33, and maybe even p00p, but not sure about that, because I haven't had all of my coffee yet for the day, and I usually need a certain amount of coffee to really kickstart a good p00 evacuation. I'll be sure to keep you posted on that as the day develops. Would you like me to track it in a spreadsheet? I can certainly do that, and even create a spreadsheet for the whole team to input their p00 and p33 details for each day. Why don't I just go ahead and be proactive by creating that spreadsheet when I get back to my desk, and I'll upload it to SharePoint then...sound good? Let me know!
So after I p00p and p33 in the bathroom, I'll probably sneak a vape while still in the stall. Might pop a few gummies then, or do a few rails...whichever way I feel like going, and depending on the workload for the day. Once I'm out of the stall, I'll wash my hands at the sink, and if no one else is in the bathroom at that time, I might just stare intently at myself in the mirror for a few solid minutes, reflecting (pun!) on how the heII I got to this dismal point in life. I mean really. Can't I do any better? This job SUX! And this company BITES! But I digress...where was I? Oh yeah...
After the bathroom, I'll schmooze with some coworkers in the kitchen, trading sly barbs, and mocking our superiors...yourself included! Oh how the mirth-filled merriment is heartily enjoyed, as we tear you to shreds...from your lack of understanding in even the basics of how we do our day-to-day work, to your arrogance, to your fake laugh, to your lame wardrobe and haircut; you give us so much material to work with, THANK YOU for all the laughs! It's nice to add some joy to the day, right?
I might grab another cup of coffee then, and maybe some ice water, and a snack. Then it's back to my desk. I figure between however long it takes to do all of what I just described, and how long it's taken me to compose this email to you, expect it to be somewhere around 15 minutes, or so. Does that work for you? See??? I made another pun! Oh how I crack myself up. Well, it's been nice getting to write another one of these emails to you just now...let's hear it for streamlining processes, amirite?!!
Best,
Your Insubordinate Subordinate
That is what these sorry weakling no backbone leaders do. In their little spineless “clever” way, they first by design purposefully starve you of any meaningful work, or any work at all for that matter, THEN they setup software on your computer to monitor as to when you supposedly have not been working.
Now, I implore you and I implore HR and I implore VPs, in what world is that right or fair?!
I have been praying for two years now for these leaders on Manager, Associate Director, and Director to have their little schemes to turn back on them and for them some day to feel, experience the same suffering they have caused others. And I sill continue to do so.
It is now but didn't used to be this way. Very sad.
Just reflecting on my previous other bedside nursing experience, case management experience, office jobs etc, this is the most micromanaged I have ever been. It is also the most micromanaged organization I have heard of when consulting family/friends/professional peers across medical and other industries.
Even working in the ICU, no one questioned me about when and how I went to the bathroom, stretched, looked at my phone, ate food. They create this false sense of urgency here at Humana, which is comical because I’ve had jobs where critical things are happening and yet it’s far less micromanaged AND the job still gets done diligently and well. This is a joke.
It was the exact same if not worse at UHC
@OP not just CM, UM Medicare is that way too. Our manager sent a big email out saying if we were gonna be away from our desk more than five minutes. We had to email her and let her know why having for bed yeah have to stay in the bathroom for six minutes. she made it sound like it was a official notice and a write up for the entire team and when she was asked about it, she said that it was direction from her AD. all of our time is tracked in Verint, the managers get these big reports every day for everything we’ve done. It’s crazy. I’ve never worked to place that micromanaged so much and didn’t trust employees do their work. The worst part? There isn’t enough work so we get talked to you about not meeting productivity but there’s not enough work to make productivity.
It’s the Humana Way!