Anyone else struggling to get info on ACH payments? The payments area keeps losing staff and no one can answer questions
3 replies (most recent on top)
Did you try searching for the TRN, etc in Splunk?
It’s a sad day when those with large amounts of institutional knowledge are either let go or leave to go elsewhere out of pure frustration. Those on the inside have seen a total decay in the payments space over the last few years when the UK Invasion began a few years ago. We went from problem solving in a matter of days and to now spending days trying to convince “leadership” that there is actually a problem. And weeks to months finding those fixes. Remands me of the beginning of Civil War by G-ns and Roses, who took the lines from Cool Hand Luke, especially the part that reads “This is the way he wants it”
They laid off a long tenured trusted SME in that area.
This is what happens. It literally takes weeks if not months to get answers now from all areas because knowledge has been replaced with “fresh talent”. Oh, the young new talent are great at “culture” by agreeing with everything and always offering assistance but the problem is they never deliver because they have no idea how to do their jobs.
I find now that people just don’t respond. They literally just ghost and not reply regardless how many times you reach out whether through email, teams, phone. They only fake like they are working or researching an issue if a director or above chimes in. Then the director doesn’t bother to keep up and rinse/repeat the ghosting and delaying resolution for client blockers.
The walls have cracked beyond repair at this point. I’m actually saddened by what I see daily at this company.
There aren’t many of us knowledgeable legacy staff remaining and I know with certainty that they have us on a three year plan for elimination since I was a manager and that was the guidance from above. Full elimination of legacy staff by 2029.
Seeing clients being more vocal now about their negative experiences leads me to believe that RV and cronies will change course before 2029 and pay a significant sum to retain any of us legacy who remain because of our knowledge but I think it’s too late for saving this place and quite candidly, I don’t want that headache.