Am I reading this LinkedIn post correctly? Where did they find so many open offshore positions within 6 months, with so many layoffs here in the States?
Welp, good luck, ya'll.
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@w8 not surprising. The "it's unhealthy to work nights" was bs from the start.
@w6 100%
I saw first hand Operations lay off multiple teammates to replace them with GCC/Infosys. This was after first being told offshore was there to help plug low staffing gaps, do overnight QC work to hand back over to onshore in the morning to speed up delivery and them the biggest lie was that offshore would only take "low hanging fruit" and work that didn't need complex understanding so it could free up onshore teammates for the "hard stuff". Instead onshore trained their off shore replacements and were laid off. A minimal set of on shore supervisors are left to deal with vast lack of understanding that offshore has about US banking.
ML wonders why teammates don't open accounts with this bank. I do not people in a different country to have access to any of my personal information.
100 years of goodwill is being thrown away as Truist abandons its commitment to the communities in which it operates and were foundational to the success of of both legacy banks. The majority of clients have been loyal because of the regional connection,not because Truist actually offers compelling products and services. Major offshoing will drive clients away
Is the GCC for IT jobs only?What is going on? What roles are being moved to India? Will somebody please email or call Mike and ask him. Inquiring minds need to know.
@ef TBH, I don't think he is too happy himself. He seemed very off the last time I saw him a few months ago and he wasn't like that before. I'm pretty sure he is considering a way out of Truist.
Crazy to see these a--holes high fiving each other for impacting hundreds of jobs.
It’s a shame, because I really respected SA before he was put in this role
Steve Hagerman will probably leave once the GCC gets to capacity and this is before Infosys hands it off completely to Truist.
The big problem with GCCs which end up being a money pit is that retention is so low and these people will leave for better pay. So the knowledge leaves too and it becomes a vicious cycle.
They are shedding accenture positions for most, it not all of those.
India is taking a lot of the positions dealing with Truist complaint resolution areas. I am currently employed by Truist and I am seeing it first hand.
Truist offshore contractor positions are moving to the GCC. That count is in few thousands. Once GCC is transfered to Truist and those roles become Truist employees, then new hiring of non business facing role in USA will be limited probably. We can only guess.
The jobs weren't just created out of thin air. Most of it came from laying off workers in 2023 and not backfilling when existing employees quit over the past 3-4 years. This India plan has been in motion for several years.
The quality of the products and services will plummet worse than it is now. Think about it...they can't even build and maintain their own infrastructure. How are they gonna help an American company?
Worse off...American dollars will be traveling one way. It's a money grab.
@ae it is when you figure in laying off the US workforce to be replaced by fraction of the cost India workers. The catch, when things go wrong and they will justifying the cost savings vs brand recognition. This move sits heavily on Executive bonuses. GCC at all cost including Truist customers.
@ac Wow. Truist isn't performing well enough to hire that many people
This is just the beginning—more to come. The plan is to hire 5,000 Truist employees in India by 2030. Infosys published the entire deal with Truist months ago. Chief TDO was just in Indian celebrating and meeting with the new employees.
It's definitely coming. Anyone who thinks otherwise is delusional. Late 2026/early 2027 is probably gonna be rough.