This many not be the case with every department, but I have been witnessing this problem throughout many areas of the various divisions of Wells Fargo for years.
The problem is that our Managers are not involved in and overseeing the daily work of their employees. Our manager is very hard-working, but his higher-ups have him buried in meetings, committees and various executive pet projects which send him on wild goose chases and prevent him from being available where he is needed: managing the department. He is not around to properly monitor us and is unable to provide assistance when there are problems/crises because he has lost touch with the work. He is not available to his employees probably 95% of the day. Same deal when you go up the food chain. Compliance erroneously thinks they are providing oversight by monitoring various compliance reports, but the Compliance reports were constructed by people who don’t understand the business or the work. So most of those reports are pointless and merely more busy-work for our manager to initial and file.
Managers are distracted from managing their departments.
Wells Fargo leadership, either deliberately or accidentally, forces our managers to put the focus and priority on the wrong responsibilities. This is why we have trouble getting the basics right.
Bottom line is that it would be very easy for an employee to commit fraud, ignore regulations, manipulate numbers, steal information, exploit a situation etc.
Lets get back to allowing our managers to focus on the primary roles they were hired for which should be:
- Leading their departments
- Monitoring their departments
- Making decisions for their departments
- Negotiating for their departments
- Coordinating, planning and organizing the work in their departments
- Handling disturbances and solving problems in their departments
- Communicating with and to their departments
- Directing, motivating, leading & controlling, counseling % training their employees