I'd say pay is probably one of the highest causes of turnover for the company. I've been with Walgreens since 2016, and everyone who has left around me mentioned they're leaving to get better pay. Every store level position is highly underpaid for what is expected.
I'd also contribute the rising amount of daily tasks for every position in the store. When I started, I was a CSA. There was a short list of things that were done daily as an opening CSAs and a short list for closing CSAs. There's now a huge list of tasks for everyone and little to no time to thoroughly train people for it.
photo was simple back then, a few different projects to learn, and you could catch on quick. There weren't a hundred services staged around a photo like there is now.
In my opinion, Walgreens keeps increasing the workload due to terrible decisions to buy pharmacies that are going under (RiteAid). This, of course, increases the amount of scripts the pharmacy is filling and increases the number of customers the store is seeing on a day to day basis.
Just recently, I did two double shifts back to back. 6:30am to 10pm on Thursday, and 6:30am to 11:30pm the second day. How I didn't decide to turn in my keys yesterday is beyond me. My SM was hospitalized on Thursday morning, and I like my SM. She's actually a good boss. My DM was supposed to relieve me around 7 pm. on Friday, but he never did. I called, and he said I could close early at 8 instead, but only after pharmacy was done doing their quarterly inventory. They didn't finish until 11:30 pm, so the store stayed open, and closed at 10pm like normal.
Our support team is terrible when issues arise and do everything to put a bandaid on something, rather than fix it and be done. I can't tell you how many times I've spent hours on the phone just trying to get someone to tell me how to fix it rather than take me through a dozen troubleshooting tasks that I've done before calling them.
Customers are also a reason for high turnover for employees. We're not dogs or servants - we're human beings. Scripts aren't meeting promise times because there are 300 to 400 sitting on the counter to fill, verify, and package. Customers lose their fu--ing minds when they arrive and it's not ready to go when it was called in an hour ago. Customers lose their minds when we are out of stock on something they want. Employees start to lack empathy or will to help someone when they lose their sh-t for something simply out of our control.
So, as a result- you get overwhelmed, underpaid employees who are hitting the ground running, just to be knocked down by a company who continually increases a workload that is barely achievable on a good day, and impossible on a bad day. The customers then make it worse by being pi---d off at employees, leaving bad reviews or surveys. Then corporate a--holes come down on everyone twice as hard to 'do better' when there's no path to achieving that goal.
- not my post, I copy/pasted it from a different thread where it was buried. It's a good post and deserves the front page.