What's happening with the customer care/contact center team these days? This is the store, customer, Walmart.com team reporting to VP Cherri McClure. A lot of the frontline business resides in India now, or outsourced through third party, with the dozens of directors and support staff in the US running in circles not sure what to do, overlapping with each other, causing chaos and frustration for the frontline leaders US-side who's running the show, or trying their hardest to. There was a round of layoffs or two earlier this year with quite a bit of re-org happening as well.
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@OP if Indians are involved, you can bet it’s totally a$$ su-king and full of trouble. That’s just the way they are.