I'm fairly new to Dell but one thing I've noticed right off the bat is just how far behind we are with our enterprise software solutions. Why is that? We literally have thousands and thousands (we used to anyway) of software engineers yet none of our solutions are really taken seriously in the market. In fact, some of our solutions get laughed at or thrown out like PowerStore or PPDM.
You'd think that as one of the largest IT companies in the industry, we could develop software solutions that were competitive with other vendors to help sell complete turnkey offerings to our customers. But all our customers seem to want is cheap hardware. They go elsewhere for their software solutions. And that's where all the margins are.