@aj yes, look at the internal IT ticket portal, red banners going every day alerting there are long delays.. and IT agents are closing tickets without resolving due to the volume.
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All companies are doing it. I have a few friends that work at other tech companies and they are working on the same thing. Of course, they say we still need people. Of course, they don't say that they don't need as many.
Ai agent sent emails to wrong customers because it Auto generated emails. 🤣 And some email recipient was not even oracle customers and the customers are furious 😂
It’s already broken.
if you can make them work seamlessly, you keep your job ;0);0);0);0);0)