They have known there's been an issue with score since last. Year , they're only addressing it now because of missing orders I would bet people are missing anywhere from 5 to 10 + orders for Q2 and smart price revenue versus what score shows does not match up. Does anybody have a way to find your missing orders or the pricing issues?
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@OP Do you have access to CSA and DSA? Also, although Score has been unavailable and unreliable for quarters now - do you have access to export a detailed excel ss through Score?
It’s a shame thousands of employees have to do this - but this company has fostered distrust. If you have an hour or two each month - compare CSA End user revenue report to Score detailed export. Or, if you believe a specific order is missing, find the order number in DSA, and confirm if that order number is in your score export.