How are y’all doing? What’s the overall morale in your market? My manager said to not worry, I’m not sure I am trusting that.
On the bright side, I am kind of looking forward to getting laid-off. Yes, weird thing to say but I’m taking that as a sign that it would be time to move forward.
Any updates for Pre-service department?
When will be the RIF?
@361 what departments?
@360
Do you know for which Health Plans?
Most HP in NY allow offshoring.
@360 interesting because they just let a ton of RNs go that WFH
@OP I’m in the New York market it’s going to expand more than thousands of new members.
@311 I’d disagree with my supervisor. They haven’t said anything about the change in predict although they knew.
@2zq I don't think the managers don't know any more than what they are telling is I trust mine to tell us what she knows, if there was something she knew and couldn't tell us. I really believe she'd say that.
I meant 3rd week of October.
For managers that’s on here, what have you heard so far?
For Pre-service and SICC departments:
Are layoffs scheduled sometime 3rd week of October?
How many are planned to be let go?
@2zg do you mean the 8th? The third has past. Just wondering if you’re saying that you’re thinking it will be this week?
For managers that’s on here, what have you heard so far?
For Pre-service and SICC departments:
Are layoffs scheduled on 3rd of October?
How many are planned to be let go?
@2hd I was a 31 in OA, recently left the org and close to the tech stuff with cloud, etc. Watch Lou's new reports and people he's bringing from UHG/OT. The goal is Indian offshore for implementation and AI-enabled teams in the Philippines will replace the last pockets of USA work.
@2qg im guessing it'll be in the next couple of weeks... if they go by usual schedule.
@2q2
When will management eventually layoff people?
Will we get advance notice or is it the usual random “15min meeting”?
@2pr ???
For any management reading this:
When will you say goodbye and good luck?
@2hd What the heck did I just read?
@2fq correct. RFP for ambient AI/call center tool to do the whole job for UHC. Then you just need a mouth breather on the line that can press "Yes" to "review" and accept the output. That warm body can be an exclusive Tag-a-long speaker than knows to click the "berde" button most times and then there is a stop clock on their screen that directs them to the "pula" button 1 time in ~30 so it's not 100% acceptance.
Pre-service side - RIF is coming. The question is when.
Has anyone heard any updates?
US based clinicians barely have any cases. 90-95% of the volume has shifted offshore.
@1f3 WA state does not mandate they pay you any PTO when you leave. Take your PTO is correct. You run a huge risk of losing it if you don’t.
@1j5 I haven't heard anything about A&D. There's no reply, so maybe they'll be safe? Thought we'd be closer to knowing something today.. don't know why. Just ready to know.
@1j2 I put in for a course a few days ago and it has been crickets- I am wondering if I’m on the RIF list!
Any word on a date yet??
Any insight into Appeals/Denials layoffs?
@1f0 Take your PTO people!! and Use your CE credits.
@1f0 UnitedHealth Group (UHC) and Optum generally cap standard PTO payouts at 40 hours (one week) during a layoff, unless stricter state laws require a full payout. Full balances are typically paid out in states like California, Colorado, Illinois, and Massachusetts. Check your specific pay grade and severance details on Sparq.
Anyone know the PTO payout policy if you are laid off?
Few from my team resigned. My CTM is actively looking. I have sent out 11 applications. Have gotten a bunch of Dear John letters but have also had multiple interviews w/ decisions still outstanding. CTM told us the call date is now mid October, was supposed to be end of Sept but due to some legal issue, it had to be pushed back. Morale is in the toilet. Newer employees on team are freaking out, they were just onboarded. It is what it is. Cover ya own a-s, they don’t care about you.
@1c5 same, as long as I know our patients are being taken care of and my coworkers are not affected by me.
@1az For what it’s worth, I am functioning like it’s my last month at work - doing the bare minimum. I don’t care about the metrics anymore.
I.Am.Ready.
@1as was really hoping we wouldn't have to live with this anxiety and unknown for another month.
@194 yes- they have US nursing licenses from my understanding. And they have to make calls as well which I hear has not been going well. I hear the admissions
teams and case managers are NOT HAPPY and are rude to them- can’t say I blame them but it’s not the global employees fault. There was another post on here about layoffs- not this thread though. Not sure if they were referring to this dept but a GL 29 AD confirmed notifications go out 10/29 and last days 11/12- don’t know if this is for H&C, but sounds like it could fit the timeline with the trainings wrapping up FWIW. I went ahead and put more PTO in a while bc I think they only pay out a week maybe?
@171 Are PCRs not required to call patients and providers? How are overseas employees allowed to do this given licensure requirements? You did mention that Philippinos are being trained for this role, I wonder if they hire RNs with US licenses which allows them to engage to patients and providers legally and within scope of practice?
An RIF for sure is in the works for us, SICCs. I don’t know if our roles can be outsourced, as most of us have weekly in-person facility visits for IDT and patient visits.
ADC is another role that can be affected either by outsourcing or automation (AI). It’s a dept I hardly hear anything about.
@15b
Yes- PCRs (SNF and IRF) are being outsourced to Phillipines. It appears that about 60% to 70% of our current queue cases are designated as global, while the rest can only be worked by the US domestic team. Would love to know what the laws are to lobby for the rest of the states and plans to allow domestic only reviewers. They have hired 130 some SNF PCRs and are on the last cohort group for training, I expect they will be all done somewhere in October. Queue volumes are tight right now. Just wish we knew when. For IRF I believe it is similar. They have 20 something new global hires and they will be up and running independently beginning of November. It appears they need some of us, but a lot will be let go. Worried about the therapists, because there were some comments made before in some meetings about getting Optum to value the input therapists bring. Worried they are going to keep all the nurses and ax the therapists.
I have not heard about Appeals and denials at all or SICCs.
If anyone out there has intel on exact RIF timeline, you would be a hero for letting us know when!
@15j yeah seriously. I just want to KNOW. I really was hoping end of Sept but seems like oct… hopefully the beginning at least. The waiting game is the worst part
@15f agree.. the not knowing is tougher at this point. Living in limbo.
@15e Hopefully. The sooner the notification of RIF, the better. I am actually looking forward to knowing ASAP.
@15b SICC will definitely be a RIF, probably including management too. Likely will know who and when next month.
So this is what I have gathered from the comments here:
PSC (Pre-Service Coordinators): will be outsourced and currently offshore employees are being trained?
SICC (Skilled Inpatient Care Coordinators): Humana sunset - possible RIF, no one knows when.
ADC (Appeals & Denials) : I have not heard a thing about RIFs or outsourcing.
Any other info?
@129 yes they are unfortunately
@129 I've heard that from a PCR