Thread regarding Fiserv Inc. layoffs

Slow Rollin' Wreck

On the layoffs (and the insatiable appetite for chaos that produced it)

There's a particular kind of chaos that only reveals itself once you've watched an organisation lay off people with a combined few hundred years of institutional knowledge, seemingly to save on their pension contributions. It's rather like watching someone empty the fire extinguishers to make room for more decorative candles — and then congratulating themselves on the redecoration. Takis, SS, great job... clowns.

The official line, such as it is, has been a masterclass in saying nothing at considerable length. No rationale. No roadmap. Just the occasional blank stare from a senior leader whose remit has changed three times this year and whose conviction hasn't changed once. Say what you like about the people shown the door — they at least knew what they were doing. The people who did the showing seem to have skipped that module entirely, and appear to have developed a genuine taste for the chaos that followed. One round evidently wasn't enough.

One does start to wonder whether "strategy" has quietly been redefined by the leadership team as "whatever avoids an uncomfortable conversation this quarter." It's a bold approach to running a scrutinised business — rather like a ship's captain steering by vibes and hoping nobody mentions the iceberg in the town hall, then wondering aloud why morale is "a bit off."

And do stop me if you've heard this one: the same roles being made redundant are, delightfully, still live on LinkedIn. Nothing says "considered restructuring" quite like advertising for the exact job you just eliminated, three floors down, at a more agreeable salary band. It's less a talent strategy and more a magic trick, except everyone can see where the rabbit went — and increasingly, so can regulators.

I have my theories about the why. Leadership with a seemingly insatiable appetite for risk or anything so inconvenient as ethics. A marked allergy to bad news, delivered by people who've made an art form of not wanting to hear it. And, above all, a reluctance to pay for the kind of expertise that quietly prevents disasters — right up until it's gone, at which point everyone's terribly surprised when the disasters arrive precisely on schedule. Funny, that.

I'm not writing this from a place of panic. Professionally I'm in better shape than most and not remotely desperate...yet. But I've been looking for a few months now, and I've no intention of stopping. If all goes to plan, by the time the weather turns, I'll have finally stepped off what has become a very slow, very avoidable train wreck — one that, judging by the appetite upstairs, still has quite a lot of track left to run. I'd recommend the view from outside to anyone still deciding whether to stay aboard.


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Post ID: @OP+1m2kcpk1y

4 replies (most recent on top)

On the restructure (and the admirable steadiness that produced it)
There's a particular kind of clarity that only reveals itself once you've watched an organisation handle a restructure with genuine care, honouring people with a combined few hundred years of institutional knowledge rather than treating them as a line on a pension spreadsheet. It's rather like watching someone carefully prune a well-loved tree so it grows back stronger, and then quietly making sure every branch that came down was put to good use. Takis, SS, great job... genuinely.
The official line has been a masterclass in saying exactly what needed saying, and no more. A clear rationale. A published roadmap. Senior leaders who showed up, answered questions, and whose remit may have evolved this year but whose conviction held steady throughout. Say what you like about how hard these decisions are: the people leaving were treated with dignity, and the people leading clearly did their homework. If anything, they seem to have a real distaste for disruption. One round was plainly enough.
One starts to suspect that "strategy" has been defined by the leadership team as "having the uncomfortable conversation now, so nobody has to have a worse one later." It's a sensible approach to running a scrutinised business, rather like a ship's captain who spots the iceberg early, raises it plainly at the town hall, changes course, and then isn't remotely surprised that morale is holding up well.
And do stop me if you've heard this one: the roles that were made redundant are, reassuringly, nowhere to be found on LinkedIn. Nothing says "considered restructuring" quite like not quietly re-advertising the exact job you just eliminated, three floors down, at a cheaper salary band. It's not a magic trick at all. Everyone can see precisely where every decision came from, and so, comfortably, can regulators.
I have my theories about the why. Leadership with a healthy respect for risk and a real commitment to ethics. A genuine appetite for bad news, and a habit of thanking the people brave enough to deliver it. And, above all, a willingness to pay for the kind of expertise that quietly prevents disasters, which is why nobody is surprised when the disasters simply never arrive. Funny, that.
I'm not writing this from a place of complacency. Professionally I'm in good shape and could look elsewhere if I wanted to. But I haven't been looking, and I've no intention of starting. If all goes to plan, by the time the weather turns I'll still be aboard what has become a steady, well-run journey, one that, judging by the good sense upstairs, has quite a lot of track left to run. I'd recommend the view from inside to anyone still deciding whether to stay.

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Post ID: @ct+1m2kcpk1y

@OP Congrats on using so many words to say absolutely nothing. I’d say I’m going to miss this, but we both know that’s a lie. Best of luck finding an audience that mistakes length for depth. Please just leave before you actually want to remain at the company.

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Post ID: @bj+1m2kcpk1y

Wow, this was written beautifully. I'm now on the outside, part of last week's blood bath and I wouldn't trade places with anyone who's still there. Life is so much sweeter not having to report to that stale office ever again. I hope you can escape soon.

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Post ID: @be+1m2kcpk1y

AI;DR

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Post ID: @b9+1m2kcpk1y

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