Does the company care about its customers?
7 replies (most recent on top)
@OP A$$ treaks
Nope and Nope
Companies now care ONLY about stockholders rather than stakeholders.
Problem is, sh-t on your customer base long enough and faith in you is lost, and they leave you. It's human nature, whether it be a business deal, a marriage, a relationship...
Fool me once...
As much as they care about their employees.
No, the only care about shareholders.
@bd I think "Verizon" and "The Board" are interchangeable here. They are in control. When the stock dropped from churn, it wasn't Verizon that swapped the CEO. It was The Board. And they preprogrammed the new CEO with what they expected to happen to get the stock price up again. Reduce churn for a quick fix. Invest in infrastructure to support AI development and partner with anyone currently leading the way in AI development to give them a place and the dark fiber to do it. Partner with Google, Anthropic, Corning, Cisco. I don't see any new partnerships to improve telecommunications. Maybe there are some but the investment dollars are too low to hit the news.
Verizon cares about its money. Verizon currently gets its money from customers. So Verizon does care about its customers (money). If Verizon finds another source of money that is better than the customer's money then it's focus may shift.
I think the signs of that might be incentives for customers to stay that fell short. Not having easy access to problem resolution and an ability to speak with someone who can empathize and solve your issue quickly and reliably. Not having support when you need it and not seeing clear network improvements to signal quality and reliability.
But given that Verizon seems to be investing heavily into retrofitting old offices to become data centers so they can partner with other companies that develop AI it may be that they found a stable source of money where they would not have to focus on reducing churn (customers leaving)
Churn caused the stock to drop a couple of years ago brought about the CEO swap out last fall. If Verizon can reduce or eliminate churn by shifting investments to something where churn is not a factor they might decide to get out of the telecommunications game and let another company take it over. But I think Verizon says that would ever happen because that could cause the stock to drop again and increase churn before another stable source is fully tapped into.