You would think after the genpact announcement there would be some more stability, but nope .. they have been quietly making more people in every country redundant. Mind you, these are people with 10-25 years worth of specialised knowledge with essential roles who are being let go… only to keep the people who still don’t know what they’re doing. Seriously what the actual f*ck are wrong with these people and decision makers ?!
Again, everyone is now on edge wondering whether they will get the tap on the shoulder next, especially with all the extra focus on introducing AI and the global standardisation project for OTC (sounds like we won’t have any customer service in the future, only AI bots). I feel bad for all the customer service teams I’ve worked with over the years in EMEA, they truly work hard for their customers and now they are being forced to hand over what they do day to day for their customers to a database.
BB needs to f*ck right off please. Hope this all back fires in his face.