I can see them literally begging for help in the tickets but the Support teams just don't seem to care.
I am not sure what the right thing to do is
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@a4 If @OP worked in Support talking to these people who pay a LOT of money for support, my guess is he still has some human empathy left in him (or to be fair, her) for these people.
O's customers are almost as much victims of this AI push as the employees - just hopefully the customers that have to manage these applications for their employers don't lose THEIR jobs because the lack of support hurts the businesses that pay them.
Hopefully they leave Oracle
Any customer foolish enough to use Oracle gets what they deserve. Perhaps this will spur them on to better decision making in the future.
@b9 this will be the self fulfilling prophecy. Oracle is transforming into a cloud and AI hosting company. DB and software customers will clearly leave for better supported products and services. It will take a while because it is hard for the enterprise customers to transition.
If our customer decrease, we can find better balance between service staff resource number and service amount
They thought Ai could replace staff and Ai would talk with customers and resolve all their customer issues.
@OP Support teams are super short staffed right now after previous RIFs. With current head count, there’s no way possible Support teams can keep up with all the open tickets coming in. So i would rephrase your title to "LE & CEO office" does not care about customers.
make a powerpoint.
Fu-k it. Why do you care?
@OP what do you mean by support teams don't care?