I knew they were going to do this!
Dear Valued Customers and Partners,
This note is to inform you that, as of today, Avaya and RingCentral are working together to transition Avaya Cloud Office (ACO) customer accounts and partner support directly to the core RingCentral UCaaS platform, RingEX.
Key Transition Details & Timelines:
• End of Sale (EoS): The End of Sale for ACO for new customers is July 23, 2026. After this date, Avaya will no longer sell new ACO subscriptions. But existing and registered prospective ACO customers can continue to buy additional seats.
• Support: Avaya will continue providing Tier 1 support through September 25, 2026. After this date, support will be provided by RingCentral.
• Consolidation of Branding: The branding of the current ACO offering will be consolidated with the RingCentral branded offering. RingCentral shall continue as Avaya’s exclusive offering for multi-tenant cloud UCaaS solutions.
• Service Continuity: Service will continue as is, and customers are encouraged to transition to RingEX on their preferred timeline, with the goal of achieving an orderly and expeditious transition.
Customers: Over the coming months, you should expect communications from RingCentral regarding the expeditious transition to RingEX, updates to logistical details, and contact information for Customer Success Managers and/or support teams.
Partners: If you are an existing RingCentral partner, you may have your ACO accounts moved under your RingCentral partner ID. You can expect to receive additional information in the coming days on how to transition over to the RingCentral partner program, including information about the program if you are not a current RingCentral partner.
We are committed to supporting you throughout this transition.