Just some honest feedback — there’s been a noticeable amount of negative talk about coworkers, and it’s affecting the work environment. Also, there’s a tendency to get involved in things outside of your role, which can come across as overstepping. It might be worth focusing more on sales, staying in your lane, and keeping things professional.
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@av Sales has been ignoring all the problems for years because not lying to customers or escalating problems that operations people run into because sales over-promised capabilities that don’t exist because U.B. literally outsourced most development to zero institutional knowledge Indians of mostly lackluster ability, and the pace of automation making it to operations, critical to protecting both margins AND the ability to do one’s job YOY, absolutely crashed. It’s been a downward spiral since then.
Protecting sales incentives saved the company from bankruptcy in the early 2000s when there were world-class products and services for them to sell. Not re-aligning them as MPS margins collapsed amid the portfolio becoming a mix of disjointed rebadged incompatible most garbage and allowing them to get fat commissions for MPS renewals they contributed absolutely nothing towards (or made worse by selling home office printers to customers with enterprise needs), accelerated the collapse.
If they had to actually work to increase their book of business, the right signals would have made it to the LOBs (themselves bloated and disconnected from the state of technology) long ago and the coherent long-term strategy that U.B ripped to shreds, could still have been re-implemented.
Sales leadership is the problem. Reps have no direction or understanding of current org. Still working like its GIS.
@av
Agree. You tell the customer 3-5 days to get supplies and it’s 12 days, broken promises and violation of contract.
Poor business. THEIR business suffers.
Not a good partner.
@ad you are kidding right? Sales can sell all they want, but if the support su-ks we lose them. Sales can sell all day long, but if the billing is messed up, auto toner doesn’t work, auto meters doesn’t work, toner takes 3 weeks to arrive and techs have to order every part they need to fix a machine you will never retain any customers. And no, I am not in sales. I’m just not blind.
@OP sales not selling is why we are in this state
@OP You have an example?
@OP If “staying in your lane” was the priority, a lot of deals would never close. Customers don’t pay for internal structure—they pay for execution. So yes, sales steps in when needed, because the alternative is explaining why the deal fell apart.
@OP as a sales person who owns the relationship with the customer if there is something or someone internally impacting the client, the sales person owns it from open to close. The lanes are open for sales to close the business and ensure the client is not impacted. I would ask the question why sales has to over extend into other lanes, are those people not doing their job?
This has been my 25 plus years experience of hand holding people to do their jobs!!