Over a couple years ago, Verizon leadership sent 3500 Verizon employees to HCL. HCL has let go 99% of them. Customers are leaving because they don’t want to deal with India, or the incompetence of HCL. I hope Gina, Kyle and the rest of the complacent leadership gets booted. I know they will cut more of the business unit. To best of luck to those have been through a lot since MCI.
15 replies (most recent on top)
HCL has been terrible to work with inside Verizon. I think the outsourcing move sums up the last many years at Verizon, a slow decline to dissatisfaction amongst employees and customers. Culture is terrible within Verizon these days. I hope leadership will change course, not looking promising.
HCL provides a vastly inferior service and Verizon charges customers the same price as if they’re still being supported by experienced staff. I am not surprised customers are unhappy. The Verizon staff that went to HCL have been treated appallingly, it’s a disgrace
@ax 🤷 Fine, I couldn’t care less. Verizon gave $2.1 Billion to HCL in 2023. When HCL is required to do their part and they don’t, Verizon loses either way. I want off this sinking ship regardless.
HCl is acidic.
HCL is worthless based on my experience with them. Lazy and incompetent. We’ve spent over a year on a project that has delivered 0 value.
@ac do we know each other? LOL
The verb "architect" means to plan, design, or orchestrate something, such as a software system or a project. It is used in fields like software development and business, and more recently, in the field of architecture itself. The past tense is "architected", and the present participle is "architecting".
@a8 Public Sector Accounts and their support split off from Commercial when the HCL partnership so they called took place. That’s pretty much all that’s left containing Verizon retained employees in VBG Engineering. The sales portion for all accounts also stayed with Verizon. These teams already lost say 20% of their staff in last year’s VSP. Remove another 15-20% you’re probably looking at only having one shift and getting vacation time approved will be very difficult. You’re looking at teams that should staff 10 now will be down to 5-6 from the last two years of layoffs and have to cover 24 x 7 x 365 support for our customers. They cut more next year just shut the whole thing down. You think AI can take over these Engineer jobs good luck. It takes 4 years to train someone to be able to work independently. Most people come into these teams with 15 years experience in telecom. You have to call nocs and work directly with customers helping them configure equipment. Make decisions on the fly. Analyze network behavior. Good luck automating it all
@a6 architect ain't a verb
Wonder what groups remain in VBG, they're already majorly outsourced. Shoot if they did to VzT what they've done to B over the years, folks will really be enraged.
I read on another thread that Kyle is out? Not sure if it’s true
You can thank John and Alicia for architecting the first round.
Who else in VBG has been impacted?
@OP Judging by the stock movement of Kyle, seems like he will probably not be with the company that much longer. Sadly they cash out millions and walk away fine and move on to destroy another company, yet the hard working people under them lose their jobs