Thread regarding Fiserv Inc. layoffs

Reviews and merit increases - The truth you're not supposed to know!

Any leader caught telling this to their groups will probably be in the next round of layoffs which are probably happening before merit increases. That's why I'm anonymous.

My group has 30+ people. 3 direct reports to me and their direct reports. We're allowed 1 exceeds even though we have 3-4 that should be far exceeds. To make matters worse we're not supposed to tell the employees that our hands are tied regarding exceeds.

We had to make our case to the leader of our organization (who's name rhymes with "bariatric flaw") for the 1 exceeds before getting it approved.

All this happened in 4th quarter of 2022. Whatever the employees wrote in their self-evaluation had zero impact because the decision was made before self-evals were turned in.

As a result, managers are having difficult conversations with employees, lowering their evaluations to meets expectations even if they don't reflect their actual performance.

If you are given a meets expectations evaluation, it may not be due to the manager's assessment but rather a decision made by higher-ups.

As far as merit increases go - They haven't given us a # yet, but they just keep saying not to expect much (unless your FB of course). Sadly it will probably only be 2%.

by
| 3452 views | | 17 replies (last February 3, 2023) | Reply
Post ID: @OP+1kZQJHfC

17 replies (most recent on top)

If your a leader with only 3 direct reports then I'm shocked you still have a job as that absolutely doesn't fit into the Fiserv leadership model.

Meets most, meets, exceeds, etc is the exact same model that Fiserv has used pre-first data merger. Pay increases have always come from a limited pool that the division shares which means the people who exceed will be taking pay increase percentage from the lower rated team mates. You are always directly competing against your peers and it's been this way for at least a decade. Also of note, most individual contributor layoff decisions are based on your stack rank amongst your peers. If you want a significant pay bump at Fiserv then you need to change roles. Complacency is NOT rewarded with $$$ regardless of how great you are at your job your great. If you want an even bigger pay increase then you need to take much more risk and shop outside of Fiserv.

by
| | Reply
Post ID: @1vrj+1kZQJHfC

I was an manager for 11 years, they absolutely made sure you didn't give out too many exceeds and far exceeds. If you did, they asked you to change them. It's pathetic it still goes on today with all the people that are gone now.

by
| | Reply
Post ID: @1ogd+1kZQJHfC

OP is absolutely right. That’s why our manager tells us not to waste a lot of time on reviews as they mean nothing

by
| | Reply
Post ID: @1hft+1kZQJHfC

My spouse works in one of bariatric flaw’s groups. Theme is, Work more with less and your role will be replaced by some low quality worker in Pune.

by
| | Reply
Post ID: @lcr+1kZQJHfC

vuk+1kZQJHfC

You are in fantasy land. The OP is absolutely how this is going down, I know first hand and it’s not just “Flaws” part of the business either. Yes, it was similar under Jeff but under Frank it’s even worse, like everything else as the real Fiserv is progressively destroyed the clueless now in power. And that’s being polite.

by
| | Reply
Post ID: @bcg+1kZQJHfC

Interesting how people post to make themselves feel justified. Self-assessments were absolutely initiated a full 6-weeks before a Manager was expected to deliver a rating. Not used? Sounds like someone lacks self-awareness or the ability to influence effectively. As a manager myself, thorough calibration practices were in place to ensure ratings were applied in a way that accurately represents impact. Guess those best practices get in the way of a someone assessing performance arbitrarily, how disappointing. That isn’t a forced curve or managing to targets… that’s called differentiation.

by
| | Reply
Post ID: @dsp+1kZQJHfC

They always told me there was no bell curve but then gave me the % we needed to hit by rating. It’s a game folks

by
| | Reply
Post ID: @vfm+1kZQJHfC

Op is 100% spot on

by
| | Reply
Post ID: @qwp+1kZQJHfC

@vuk+1kZQJHfC

Did you manage at fiserv/first data in the US? Not only was I told we could only have a certain amount of exceeds I was also encouraged to NOT us 100% of the merits that were provided. So if it was 2% that year my team average would be 1.8% when all was said and done. I was a supervisor at the time and the VP changed all the rate increases... then I was stuck trying to explain why someone didn't get exceeds and why they got less than 2%. Then slowly watch your top performers leave for other companies.

by
| | Reply
Post ID: @vtu+1kZQJHfC

I’m original Fiserv, this wasn’t something Frank and his goons brought with him…this was going on during Jeff’s watch as well.

by
| | Reply
Post ID: @azr+1kZQJHfC

@vuk+1kZQJHfC You are either a fool who has no clue or a liar. THEY ABSOLUTELY DO performance reviews using a bell curve and they absolutely do budget based on this curve. This has ALWAYS been the direction of Frank and team EVEN AT FIRST DATA. EVERY manager knows this. So you either are clueless or you are being very dishonest.

by
| | Reply
Post ID: @eeb+1kZQJHfC

They officially share a bell curve with exceeds and far exceeds being a small percentage. But the actual numbers are even worse like the OP said. Total freak show

by
| | Reply
Post ID: @nwk+1kZQJHfC

Which is why I don't even read the question during the self evaluation. What I put doesn't matter.

by
| | Reply
Post ID: @fjh+1kZQJHfC

The poster indicating they are not told how many and how high is a complete lie..it’s a very discouraging place…why even have the townhall…it’s all for their phony show and glory stomping…

by
| | Reply
Post ID: @nek+1kZQJHfC

@vuk+1kZQJHfC

You are 100%... WRONG. I've managed a department of 15 and know that what the OP is sharing is accurate.

by
| | Reply
Post ID: @fpz+1kZQJHfC

Complete lie there is no "you need to have x number of any ratings" . The only rating a person gets at Fiserv is the one they honestly earned. If you truly deserve an exceeds rating because you can objectively show that you "exceeded" your goals then have the courage to go to your managers boss to make the case.

by
| | Reply
Post ID: @vuk+1kZQJHfC

If you want more money change jobs.

by
| | Reply
Post ID: @ssh+1kZQJHfC

Post a reply

: