I work at U.S. Bank for 33 years and was forced to retire. Credit card fraud area is a sham they have new management and the new management has taken the department into the ground. They have lost good employees that have either left the bank or retired. All they worry about now is production. They don’t worry about the quality of work since they opened an office in India in Poland. After 33 years of dedicated service to this bank, all I got was a small face of flowers not even a retirement card congratulations or anything. It’s very sad when you’re a dedicated employee and you leave and this is how you’re treated.
13 replies (most recent on top)
That's great that you're doing better.
@OP and everyone else who has had a similar retirement experience at USB - Whether it was planned or forced, it's appalling to observe the despicable way retirees are being treated in conjunction with the bank's "cost savings strategy" (i.e. RIF) being cloaked in secrecy.
Often times we find out about a colleague's retirement via the gossip mill AFTER they have left. No broader org announcement outside of their immediate team. No public recognition for their years of service. No opportunity to celebrate their commendable career, or send them off with cheer and good will. It's just another one of the endless red flags, signaling to all employees to reevaluate their "Why" and adjust their values/priorities accordingly. USB is not deserving of anyone's blood, sweat and tears.
Critics will say the days of dedicating your career to one place of employment are long gone, and they're not wrong. However, that doesn't excuse the disgraceful way loyal, hard working, employees, who have contributed years of valuable skills-mastery and aptitude, are ushered out at the end of their careers here.
Please know, we see you and we honor you, even if we never get the chance to acknowledge or celebrate your life-long occupational achievements with you.
It difficult to be an excellent manager with your head so far far far up your boss's azzzzt. Also, the lack of oxygen makes it difficult for the managers to think. Being in management means you only need one skill.
Welcome to Corporate America. We are all a number and replaceable at any time.
@OP I had a similar experience - anything to do with the card and 24hr leadership changes? After 25 years I left the organization and didn’t even get a goodbye at the end of my last day from my “leader “.
U.S. Bank was a once wonderful company under the sound leadership of Richard Davis. Since his retirement, the company has turned in to a Wells Fargo wannabe. The current management team is a group of very poor managers. I will not refer to them as leaders as they lack the ability to lead and only checked the right boxes to be put into their positions (see the disaster CEO Gujan Kedia). USB cares about shareholders first, customers a distant second, and sees employees as a necessary evil. The downfall of the company is shameful.
I retired because I couldn't take the abuse from my manager anymore - this person was so awful they couldn't even be bothered to enter my retirement in Workday or wish me well. It was a tough decision, but after I had some time to decompress, I can see how much better off I am in terms of my physical and mental health and my family is much happier even though we have to be more budget-conscious. Those things are more important than any paycheck.
Desperate people do desperate things and the ongoing ambivalence demonstrated by U.S. Bank senior officers toward employees is indicative of the desperate situations facing the bank. The rapid retreat from the benefits offered from the Smartly card fully show how detached the so called leadership is from banking products that work, are useful to customers and actually make the bank money. Changing the rules of the card product, championing money loosing products like Avvance, Paze and the New York Attorney General's litigation against Zelle (which U.S. Bank partially owns via Early Warning Services) continue the search for something that works and works well for the bank, its employees and its shareholders.
@OP I hear ya. I retired earlier in the year after 45+ years. Not a peep from any of my managers, direct or upper. Not even a call or email. Due to ongoing chaos over the past few years, I had 3 different direct managers in the year leading up to my retirement. My wonderful co-workers treated me like royalty though and they are the ones that matter. Unfortunately they are all losing their jobs by year end unless they relocate to less desirable locations. Good luck in your retirement and be thankful that you were at a point in your work life that you could retire vs. needing to find a new job in this environment.
Can confirm that credit card fraud department has absolutely gone downhill. You’re knowledge and expertise will be greatly missed!
McKinsey and Indianization
Congratulations on your retirement, your expertise will be missed by many
This is a company far from the Richard Davis led "let's all take paycuts instead of ruining people lives with layoffs". Zero chance current leadership would even consider such a thought.
That being said, it's easier to do battle with a known enemy with known motives.