Anyone taking bets on Legacy T center closings?
14 replies (most recent on top)
I work in Mpls. Union is doing in on purpose. They want the two years surplus package. They have everyone fooled. Even management.
I have a lot of friends in management in Mn. They said the center there will close in 2023. The union president is having people pi-s on the floor and damage the building because they want to work from home. What id--ts.. we will take the work!
Going to be interesting to see how “nearby” is used. Already heard of some attrition because that term meant as much as a hour extra drive each way for some. If you are in a leased building might as well try to figure out what your next reporting location will be.
The last post makes the most perfect sense, it clarifies most of the speculation!
Leg T has to maintain a minimum headcount per contract, through 2026. With the attrition that occurs in call centers, Leg T will only shut call centers if leases expire. Even then, they'll try to move the work to nearby buildings.
AT&T Customer Care Representative Salaries in Cairo
https://www.glassdoor.com/Monthly-Pay/AT-and-T...
Average salary for AT&T Customer Care Representative in Cairo: EGP 5,900. Based on 1 salaries posted anonymously by AT&T Customer Care Representative employees in Cairo.
And Mobility just added another call center in Egypt (Cairo). Appears as we close internal centers, we increase offshore centers. We sent managers and reps to Egypt for one-month stints to train reps there.
How can this possibly be true when AZ has a relatively new call center and they’re hiring call reps during a hiring freeze? Makes absolutely no sense!
RE: "Call centers are so old school. Virtual agents and chat bots utilizing AI is the future. No need to call centers anymore, too expensive to operate."
and
"Get with the times. Virtual assistant."
Hmm? Why didn't you two use virtual agents/bots to post your comments?
Call Peggy
I work in the call center. Our customers don't want to Chat or talk to reps out of the country.
Call centers are so old school. Virtual agents and chat bots utilizing AI is the future. No need to call centers anymore, too expensive to operate.
Get with the times. Virtual assistant.
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