If it wasn’t bad enough that they just banded people together without the required skill, and rebranded all these folks as ECA’s (many were project managers without the technical skills), but then they spread them too thin, like not enough butter on toast.
And If that wasn’t enough, they forced certifications while still demanding consumption increases!
They the real clincher, management pushes down their responsibilities to the ECA to know performance details that needed to be continually documented and maintained, not because this will increase consumption, but because your manager has to answer a question to a manager, who in turn answers to, you know, another manager!
The situation is compounded because so many ECA’s have either left or moved to other areas in the company, which means that they keep adding workload to those who remain … keeping the same level of documentation. They have doubled the number of accounts to maintain in this way.
This is untenable. It is leave O or burn out!