Thread regarding Oracle Corp. layoffs

Uberize VP positions.... would cut costs tremendously ....due to current VP's using org's budgets to pad their own pockets. Honesty, no employee or customer abuse.
Atlanta VP filing patent using subcontractors work could not happen.

Uberize? Does that mean that Larry's cat would do all those jobs?
Just kidding. Remember he said his cat could write a better app? Too bad he didn't put the cat in charge of Oracle Advertising.
Goodnight, sweet prince.

That's an intelligently thought-out response. The trouble is that Oracle would likely not execute something like this correctly. Or would become overzealous and do it to too many different orgs where the model was not a good fit, etc. But as crazy as it sounds on the surface it wouldn't surprise me at all if Oligarch LE was to implement something like this. He would do it for the wrong reasons though, like a bald cost reduction play, and the pain/fallout would just get worse from there.

Aside from the mo--nic comment that not much training is required to be in support, there's some merit to this post. Just because training isn't done doesn't mean that training isn't necessary. All customers from the best and brightest to the completely clueless call support for assistance. That means these people who are payed to do something cannot and need help. Customer sat ratings in certain areas are quite high - other areas, yes, not so much. Support does actually help customers - they are hampered by the systems and polices and red-tape and shear volume of support requests to assist with buggy difficult to use software. If a product is hard to support, don't blame support, blame development.

Now, about the possible idea for a uberized support model. Oracle uses a traditional push model where requests come in and are assigned either intelligently or just a to an available engineer. Imagine a pull model where compensatation is based on successful resolution of SRs with maybe more complex and higher severity items paying more. Then the engineer is rated on a star basis by the customer. Might also want to have the customer rated on the same star rating as well.

Quite the interesting model I think.

“ Support is a high turnover role. Not much training or skill required.”

ORLY?

I guess Dell in the 2000s never had to yank Enterprise support back from India. That’s just one example of how trying to CHEAP OUT your support org will backfire on you every time.

If outsourcing, uberizing, whatevering anything really was a good idea, corporate boards would INSIST on the most expensive people being outsourced. Like upper mgmt. But they don’t. Draw your own conclusions.

LOL. Uberize LE's and SK jobs! Oracle keeps customers hostage after all. That and the acquisition strategy means that pretty much anyone could run the place.