It is simple. VZ caught lightning in a bottle with 4G and iPhone 5. The speed, ability to access the web similar to home, a head start on the LTE network, had VZ ahead of the competition. Then 2015 happened and VZ decided to buyout Vodo and all he-l broke loose. The competition under cut VZ with margins and promotion. Then got enough subs tp buy out Sprint. Then got my spectrum while maintaining the uncarrier message. Meanwhile, VZ kept it’s arrogance and refused unlimited until it was almost too late, then try to become a tech company, try to become a media company, and here we are today. Everyone saw this from every level, retail rep, work force planning, HQ, Business, etc you name it. Everyone but the board. We held out margins while our competition gain subs. Big Pink is ki----g us. Big Blue is just as d-mb. We need a new direction. Our service on our network is worse! I can’t even defend us anymore w my family and friends. I tell them to shut off the 5G. No one cares about 5G!