They don’t know the basics or the complexities of the business. They don’t understand the technology and the manual workarounds that keep the bank up and running. They are not bankers, tellers, traders, research analysts, accountants, financial advisors, loan officers, underwriters, or commercial bankers. They can’t answer a question like our call centers can, manage a project, provide customer service, process a trade, pay a bill, or correct an error. I’ll bet they couldn’t unlock the door to a bank branch, much less manage it.
And yet they are so pompous as to have the gall to tell us we are who should appreciate our jobs, we are who need to be reviewed and stack ranked, we do not deserve job security, and we need to have our “butts in seats”.
If the employees get together and figure out that we are the ones with the real power here, WFC leadership is screwed. They know they can’t do it without us, but do you???