Thread regarding Wells Fargo & Co. layoffs

OMG, I'm in Corporate Risk now and in my over two decades with this place it is the most disorganized, poor leadership, lack of accountability, under performing group I've ever been with. And, it got worse when they moved people from the Risk teams to this new centralized model and beefed up offshore folks. So, now you have central teams who are supposed to take care of all those "shared services" tasks. They've also lost a lot of really good talent. So, now you have this central team that doesn't know it's left from it's right. And the Risk teams are left waiting for support. Need examples of this? Try hiring someone. Try asking for access to even basic things like a network drive. Try asking for the status of a centrally managed project. The list goes on and on. I spend more time looking to get out than I do on my actual job anymore. I simply don't care about WF. It's just a paycheck and benefits now. My advice? Get out of at least Corporate Risk, if not WF completely.

Corporate risk us a total joke ! One department ties the hands of another. They just settle lawsuits don’t trust anyones work to have been done correctly even if it was demoralizing to any real caring risk person .

@1ood
I swear someone in mortgage audited a community college class on how to develop a program in Visual Basic and then went to work. Horrendous design, horrendous workflow, multitudes of issues. So many of their apps used to break each time Java received an update too. That’s proof of poor design.

@1lug+1gcPQTrN
Hogan is used by a ton of banks. Mainframe apps require little updating and works well compared to other apps. Mid 90s sites - which isn’t even a thing considering the internet wasn’t mainstream until the late 90s - are usually state government websites or other external parties which we do not have control over, or products of LOB tech initiatives like the horribly designed MASK software site that’s full of incorrect version numbers, broken links, and bad design.

At first you think it's an anomaly, then you realize it's an imposition, finally you conclude it's widespread and will never change.

While the rest of the financial industry was modernizing on a path to Fintechs, Wells has stubbornly chose to remained mired in 1980s Hogan and mid 1990s web sites.

AND WE LIKE IT!!!!

This is normal. You wouldn’t believe some of the dysfunction I’ve seen. I was once a manager on a phone sales desk and somebody in the bowels of Technology in India unilaterally cut off my team’s permissions for our CRM software, leaving us paralyzed for days as I flailed around trying to get help. After being ignored for close to a week I asked every single person on my team to submit service request after service request until someone noticed and listened….the deluge of hundreds of them worked within hours.

It's normal. Welcome to Wells Fargo.

This is Wells Fargo

@qwg what if you're right in the middle?

You could fire half of Corporate Risk and the bank will actually become more efficient and profitable….

I worked in Corporate Risk. Holy cr*p you don’t realize how bad that group is until you move out. Reporting is terrible & support is laughable. Good luck!

Undervalued employees don’t give two sheets. My 1-2% is not motivational.

That is simply the way things are around here.

It's hard for US to care about things when THEY don't care themselves.

If you're young, get out. If you're old, hang on until retirement.

Cuz nobody cares anymore. That simple.

@ebc+1gcPQTrN
You are mistaken. The process for these things doesn’t change when remote vs in office.

Contributing to the problems is the fact that many IT resources have moved to India, where time zones don't align. They can never be reached if you're not on the East coast.

This is an easy and obvious one to answer. Doing more with less. Requiring staff of a total of two people to do the work that was previously a team of five loosing the most experienced and talented in that group. That means some work will not get done period.

What does this have to do with RTO? It’s not like I’m running into the people messing up my access at the water cooler

Well, I’ve noticed a huge change in availability of systems and records since many of the teams switched to offshore. Get basically daily emails now that stuff is down or delayed. I’m quickly becoming one of the ones who just gives up or spends time documenting why I’m unable to complete my daily tasks for when audit or testing inevitably comes in. I’m getting to a place where work is less stressful since accepting that to improve my situation I’ll need to move on but treading water gently in the meantime

Systems, procedures and processes really suck. People wonder why RTO is happening, this is why.

You've already figured it out; get out asap

The centralization of access controls/authorizations means that the people working on your request have no idea what they are providing access for, your unique circumstances, when/if exceptions should be made, or anything about your physical location or the LOBs needs. They don't know you personally and clearly don't really care about your business needs. Your request is just a number and they'll get to it on their own time and with no accountability if their action/inaction causes any problems for others.

WF is like a box of chocolates. You never know what you are going to get. F Gump.

Because the bank, despite making billions per quarter in profit, still buys the cheapest software and hardware they can.

Cluster City!

We have daily struggles on my team around security access, test environments, test data, etc. It's a company-wide problem. Realistically, it's probably industry-wide.

Tech is definitely affected.

I wasn't in corporate risk but my experience was the same. Being setup to fail is a good description of how things felt but I think it was more to do with incompetence and defeat (no longer caring). I finally had enough and left.

yes