Visa’s Glassdoor reviews during the Charlie-years (2013-2016) sound virtually identical to what employees at Wells Fargo are saying today. How is it that our BoD thought it was a good idea to put this clown in charge when his terrible track-record is so well-documented? Anyway, I’ve procured a collection of excerpts from some of my favorite Glassdoor reviews of Visa during Charlie’s 4-year reign of te---r and posted them below in chronological order for your entertainment/torture. It’s pretty disturbing how eerily familiar they all are and unfortunately this is just a small sampling. There are 10 more similar reviews for every 1 I’ve captured here and they become more and more bitter the longer into his tenure you get. If you were holding out hope that things might get better if you can stick it out a bit longer, this should sufficiently crush your dreams. Things will only get better once he’s gone.
Year 1
The new CEO seems to be sucked into the "I want to be friends with my underlings" attitude and the good-all-boy network. It's all the same garbage lip-service…
The company used to be open to alternative work arrangements. I was sold on the company with this in mind. Unfortunately it has more recently taken the antiquated line that you can only perform well in your position if you are at a desk in the main office…
Old style company with bureaucracies and lack of flexibility (work time and work from home). 99% of people here are stuck. It seems like even 30-year-olds are just waiting for their retirement. So weird!
What was once an amazing place to work has, sadly, become a company with very little innovation or creativity. There is zero communication from senior "leadership" and change is managed poorly and in a vacuum.
Culture seems to be moving backwards since Charlie joined as CEO - did the Board really think the guy responsible for Chase's $12 billion mortgage loss is the right hour to lead Visa - or did they think he would help keep Chase's Visa business?
New management has made it a terrible place to be. Everyone is miserable. Cut backs on everything Clocking in is back with 9-6 or 8-5 -are the official hours employees have been told they have to work. Fear permeates the culture…
There is no respect or value of people or innovation so all the good talent is leaving… Get the heck out before your spirit is crushed and you become mediocre, unmotivated and miserable.
Management is narrow minded and set in some very old ways. Growth is based on who you know and how you please them. No flexible work arrangement - your bu-t needs to be in your seat. Management runs a very command and control organization… Many employees are just waiting to retire
Horrible culture - everything driven by fear. 3 layers of Senior business leaders that do nothing. Visa refuses to use its resources to keep employees doing well or clients happy.
The best reasons to work at Visa have all evaporated. Once a fine company and good to its people, Visa apparently now exists only to apply $2 billion per quarter to buying back its stock grants to Executives. Benefits are being cut left and right, and its only getting worse.
Employee morale is at an all-time LOW. New management does not seem to have a good understanding of the business, is distracted by an obsessive need to battle the old guard on all fronts, and is hyper-focused on change for the sake of change and cutting costs by slashing all employee perks and benefits. Everyone that isn't locked in with stock options is jumping ship post bonus season.
Current CEO is a deposed protege of Jamie Dimon…
Year 2
Management openly bragged about how they would get women to resign by making their lives miserable until they couldn't take it anymore
Visa used to be an inspiring, innovative, fun place to work with huge career growth opportunities. Sadly, it is a very different place now. The politics are perhaps the worst you will ever experience. Exec are greedy and power hungry. New leadership is ignorant and not trusting of the expertise of the employees that have built this company. No one can make a decision and there is zero employee empowerment… Telecommute policy is no more unless you have special status - which is random and inconsistent. There is no inspiration, no innovation...this place is toxic.
I was happy until the recent company reorg, things are really going downhill. I used to feel like an asset which is valued by the company thanks to all the experience and hard work, but now I'm looked at as easily disposable number. Lack of management, innovation and trust. The Board should truly look into the competencies of the senior management
New management created atmosphere of fear and intimidation. Nothing can be done anymore. Processes beyond complicated and hours are spent on documentation that nobody reads. The best people are looking for a job or hoping for a package. Moral is lowest I've seen in 15 years. It is so sad that I couldn't come up with a single professional "pro". It is miserable now.
Arrogant and apathetic management, only care about themselves… High turn due to this management style…
Executive management is ineffective. Focused on smoke screen to improve working environment while cutting headcount, benefits and long-term initiatives.
Lack of transparency and honesty in communications from the leadership - they always try to make things look rosy and are incapable of acknowledging areas of opportunity especially when it comes to their own leadership... However, when the CEO is as arrogant, dismissive and out of touch with his employees as this one is, all the efforts from below are doomed.
Charlie (CEO) needs to get an executive coach and figure out how answer employee questions during All-Staff meetings appropriately without flying off the handle. Extremely poor demonstration of leadership and completely counter to what he 'claims' he wants: innovative, collaborative culture. Well, to have that, you need a culture that is supportive, open and transparent - not a culture of fear…Until Charlie (and any of the managers that behave like him) change the way they interact with and treat their employees, top talent will continue to leave this company. While our business model provides a large margin for mismanagement, the downward trend compared to our competitors is a telling sign. Take your head out of the sand Charlie and a good, honest look in the mirror and maybe you'll understand why our numbers are the way they are....
Used to have great benefits, before they have started to be taken away by stealth.
It's ok though, because management send out notes instructing staff to be motivated.
If you want to be underpaid, have the threat of no bonuses and pay rises, this is the company for you.
They pay lip service to Agile development and in reality end up overburdening everyone with ever-growing bureaucracy. Their default solution to any problem a project may encounter is just to throw more money and even more project managers at it, thus increasing confusion and lack of accountability until it eventually grinds to a halt.