When I have a 4-5 line SMB port waiting for hours to sign up for verizon service, would you like me to keep them waiting while I struggle with Business 360? Would you like me to just submit a trouble ticket and have them come back? Would you like me to wait on the phone for 45 minutes for telesales to process the transaction?
When it’s 5:55pm and I’m off at 6pm and we don’t have a closer for the night and 3 new lines walk in , do you want me to stay?
A few years ago, I would’ve stayed. Because it was worth it. Now, it’s just not. The constant system glitches, the verbal harassment and blatant disrespect does not add up to the pi$$ poor money we make. I want to care but I no longer care. None of us do.
When we have a 30 line company account in our store berating the reps, threatening to “leave verizon”
Would you like me to attempt me to save them? Or shrug it off and give them the loyalty number?
We’ve lost so many lines due to our lovely system this week. Verizon is such a toxic environment that NO REP has the desire/motivationto grow the company anymore. We no longer want to go above on beyond became we no longer have a reason to.
Years ago, I would GLADLY stay hours after my shift to grow the company and help out customers.
Now, we all just want to make it through the day without losing our sanity.
Tbh, I can deal with this sh*tty pay, but I just can’t deal with clients looking at me like I’m an imbecile because it takes 25 minutes to scan out an accessory, takes 5-10 minutes for account authentication, takes HOURS to set up accounts. Just fix the damn systems and pay me enough to care.